Travel Counselor

American Express International Inc.; Taguig; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Hybrid work arrangement

Flexible working model

Medical & dental coverage

Wellness program

Career development opportunities

Job summary

American Express Travel & Concierge Experiences (TCE) in the Philippines seeks a Travel Counselor to plan and book customized travel, deliver luxury service, and maximize Membership rewards for Card Members. The role emphasizes research, personalized questions, and multi-channel support.

You will handle domestic and international travel arrangements, access exclusive benefits, and tailor recommendations to client needs while maintaining a high standard of service. Hybrid work is welcome.

Qualifications

• 1+ year travel industry experience within the last 2 years.
• 1+ year GDS experience.
• 2+ years contact centre/BPO experience.
• Basic knowledge of luxury products (airlines, hotels, cruise & tour, dining, theatre, retail, fashion, sports & events).
• Exceptional customer service and interpersonal skills.
• Ability to meet/exceed targets in customer satisfaction and sales.
• Creative and multitasking capabilities.
• Willingness to work in a performance-based environment with coaching/feedback.
• Strong collaboration to achieve shared goals.

Responsibilities

• Delight Card Members with unforgettable experiences.
• Research, plan and execute customized travel experiences and bookings (domestic and international flights, car and hotel).
• Advise on exclusive benefits and Membership Rewards points usage.
• Curate recommendations based on product offerings and relevance to the Card Member.
• De-escalate stress during unforeseen travel situations.
• Prioritize the Card Member experience and embody Membership First mindset.
• Perform back-office/callback work to ensure top-tier service.

Skills

Travel industry experience

GDS experience

Contact Centre/BPO experience

Luxury products knowledge

Exceptional customer service

Interpersonal skills

Target achievement

Creative thinking

Multitasking

Collaboration

Job description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025 How will you make an impact in this role?

Get a first-class start to your travel career.

American Express - Travel & Concierge Experiences (TCE) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TCE has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

Responsibilities:

You will delight our Card Members with unforgettable experiences

As a Travel Counselor, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements.

You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.

You will use your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.

You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation.

At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise.

You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty.

You will do back-office/callback work to make sure top-of-the-line customer service is given to our card members.

Minimum Qualifications:

At least 1 year Travel industry experience within the last two years

At least 1 year GDS experience required

At least 2 years collective Contact Centre/BPO experience

Basic knowledge of luxury products (e.g., airlines, hotels, cruise & tour, and/or dining, theatre, retail, fashion, sports & events)

Exceptional Customer Service and interpersonal skills

Ability to meet/exceed targets in meeting customer satisfaction & sales

Can think creatively & multitask

A will to win and have worked in a Performance-based environment where regular coaching and feedback is provided to achieve results

Strong collaboration with others to achieve shared goals

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 MBPS internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Support for financial-well-being and retirement.

Comprehensive medical, dental, vision, life insurance, and disability benefits.

100% company-paid medical coverage, including up to three eligible dependents.

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.

Work From Anywhere program allows you to work from a different location for up to four weeks each year.

Generous paid parental leave policies.

Free access to global on-site wellness centers staffed with nurses and doctors.

Free and confidential counseling support through our Healthy Minds program.

Career development and training opportunities.

Complimentary daily meals and snacks onsite.

Fixed Monthly Internet Allowance.

Medical out-patient reimbursable benefits.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, and together, you will help us define the future of American Express.

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