Transition Manager

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a seasoned Project Manager to lead transitions for complex client programs in the BPM domain from our Quezon City offices.

You will define project structure, plan transitions, run kick-offs with Sales and client teams, and ensure on-time handovers and proper documentation. Experience with international clients and US healthcare domain is a plus.

Qualifications

• Bachelor’s degree required.
• 4-5 years’ experience handling independent Transitions/Project Management (IC Role).
• 7-8 years’ experience in the BPM industry.
• Experience in Customer-Facing roles preferred and should have worked with international clients. US Healthcare Domain knowledge would be an advantage

Responsibilities

• Identify/define the organizational structure of the project
• Create a project transition plan, identify work breakdown structure (WBS), responsibilities and timelines
• Organize and conduct project kick-off meetings (in partnership with Sales/Client/Account Relationship Lead) to mobilize project activities
• Monitor and control all work performed within the framework of WBS
• Interface and coordinate with the functional organizations and different process owners associated with project tasks
• Coordinate and provide leadership for all implementation related issues (in partnership with Sales/Client Relations Lead)
• Responsible for daily communications, documentation and regular project reports and reviews with both client and management teams during implementation phase.
• Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics
• Ensure all operating requirements are developed, tested and approved prior to implementation.
• Manage and monitor one or multiple transition projects.
• Hand-over program to Operations with all documentations in place.
• Be a subject matter expert for a vertical/s but has the ability to support all verticals.

Education

Bachelor’s degree

Job description

Roles & responsibilities:

• Identify/define the organizational structure of the project

• Create a project transition plan, identify work breakdown structure (WBS), responsibilities and timelines

• Organize and conduct project kick-off meetings (in partnership with Sales/Client/Account Relationship Lead) to mobilize project activities

• Monitor and control all work performed within the framework of WBS

• Interface and coordinate with the functional organizations and different process owners associated with project tasks

• Coordinate and provide leadership for all implementation related issues (in partnership with Sales/Client/Account Relations Lead)

• Responsible for daily communications, documentation and regular project reports and reviews with both client and management teams during implementation phase.

• Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics

• Ensure all operating requirements are developed, tested and approved prior to implementation.

• Manage and monitor one or multiple transition projects.

• Hand-over program to Operations with all documentations in place.

• Be a subject matter expert for a vertical/s but has the ability to support all verticals.

STRATEGIC/BUSINESS PLANNING:

• Develops/defines Business Plans, KRAs, KPIs and action plans; Prepares budget and ensure department works within approved budget; Monitors and reports performance / scorecards

Education:

• Bachelor’s degree

Experience:

• Minimum of 4-5 years’ experience handling independent Transitions/Project Management (IC Role)

• 7-8 years’ experience in the BPM industry.

• Experience in Customer-Facing roles preferred and should have worked with international clients. US Healthcare Domain knowledge would be an advantage