Transition Engineer

ECI; Taguig; Hybrid; PHP 480,000 - 600,000; Full time

Job summary

ECI is seeking a Transition Engineer - Field Services Migration Specialist in a hybrid role based in Taguig. You will migrate and support workstation and device platforms for clients across finance, life sciences, and manufacturing sectors.

Responsibilities include enrolling devices in Intune, migrating to Azure AD, and providing expert support for Office 365 apps, Teams, and SharePoint Online. Excellent problem solving and customer-focused mindset are essential.

Qualifications

• Supports Windows Desktop, MacOS, iOS/iPadOS, and Android devices (2–5 years).
• Experience with MSP or enterprise device migrations is a plus.
• Familiar with Azure AD, Intune MDM/MAM, and Microsoft 365 apps.

Responsibilities

• Set up and migrate Windows/MacOS devices to Azure AD, Intune MDM/MAM, and on-prem AD.
• Guide end users on enrolling iOS/iPadOS and Android devices via Company Portal.
• Provide support for Office apps, Teams, SharePoint Online, and OneDrive.

Skills

Windows support

MacOS support

iOS/iPadOS

Android devices

Azure AD

Intune MDM

Office 365

Teams

SharePoint

OneDrive

Active Directory

DNS/DHCP/TCP/IP

VPN

RMM

Tools

Intune MDM/MAM

Active Directory

Azure AD

Microsoft 365

Job description

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity

ECI has an exciting opportunity for a Transition Engineer - Field Services Migration Specialist, who will “see the world through the eyes of the customer” delivering workstation and mobile device platform conversions to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve migrating, educating, and supporting end users as part of their cloud onboarding journey.

In this role, the successful Transition Engineer - Field Services Migration Specialist will have the opportunity to work with some of the latest workstation and device management technologies across a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

This is an hybrid role, reporting to the ECI BGC, Taguig office. Rotating shifts: early mornings / UK / EMEA hours and after hours.

What you will do

• Set up new Windows/MacOS computers, connecting them to Azure Active Directory, on-premises Active Directory, and/or Intune MDM.
• Transition existing end user Windows/MacOS computers to MS Azure, Intune MDM, and/or on-premises Active Directory, ensuring compliance with policies.
• Guide users through enrolling iOS/IPadOS and Android devices with Intune MDM/MAM via Company Portal, ensuring compliance.
• Assist end users facing challenges with Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive.
• Provide Active Directory support, including user management, password resets, and troubleshooting network drives and printers through Group Policy.
• Utilize common technology support tools such as Remote Monitoring and Management (RMM), Intune MDM/MAM, Anti-Virus/Anti-Malware.
• Participate in after-hours/weekend cloud migrations/conversions of end user devices.
• Apply basic network principles like DNS, DHCP, and TCP/IP, VPN.

Who you are

• 2-5 years’ experience with supporting Windows Desktop, MacOS, iOS/iPadOS, & Android devices.
• Experienced Tier 2/3 support engineer seeking your next career challenge.
• The team's go-to player for assistance and support.
• Self-reliant troubleshooter with the ability to think creatively and find innovative solutions.
• You possess an in-depth understanding of e-mail and spam technologies.
• Your background includes practical experience in hardware, specializing in desktops, laptops, and mobile devices.
• You excel in interpersonal skills, prioritizing the establishment of rapport and the successful management of expectations.

Bonus points if you have

• Experience with Managed Service Providers (MSP)
• Hands-on experience administering Microsoft 365 and Intune

Love Your Job, Share Your Technology Passion, Create Your Future Here!

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!