Transition Engineer

ECI; Manila, Hinoba-an; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation package

Job summary

ECI is seeking a Transition Engineer - Field Services Migration Specialist to migrate workstations to cloud platforms and educate end users. You will support Windows, MacOS, iOS/iPadOS, and Android devices across multiple clients in a hybrid role, reporting to the Taguig office with UK/EMEA hours.

Strong AD and Intune experience is required. Ideal candidates have 2-5 years of device support experience, hands-on hardware knowledge, and a customer‑focused mindset.

Qualifications

• 2-5 years’ experience with supporting Windows Desktop, MacOS, iOS/iPadOS, & Android devices.
• Team's go-to player for assistance and support.
• Solid understanding of e-mail and spam technologies.
• Hands-on hardware experience with desktops, laptops, and mobile devices.

Responsibilities

• Set up new Windows/MacOS computers and enroll devices with Intune MDM.
• Transition devices to MS Azure, Intune MDM, and on-prem AD while ensuring policy compliance.
• Guide users through enrolling iOS/ iPadOS and Android devices using Company Portal.
• Assist end users with Microsoft Office Suite, Teams, SharePoint Online, OneDrive.
• Provide Active Directory support including password resets and user management.
• Utilize RMM tools, Intune MDM/MAM, and security tools for device management.
• Participate in after-hours/weekend cloud migrations of end-user devices.
• Apply DNS, DHCP, TCP/IP, and VPN basics in support tasks.

Skills

Windows Desktop

MacOS

iOS/iPadOS

Android devices

Tools

Azure AD

Intune MDM

On-prem AD

RMM

Microsoft 365

SharePoint Online

OneDrive

Job description

Posted Monday, August 31, 2026 at 4:00 PM | Expires Saturday, October 31, 2026 at 3:59 PM

About ECI

ECIis the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering ouremployees around the world.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed byour commitment to empowering ouremployees around the world.

The Opportunity:

ECI has an exciting opportunity for a Transition Engineer - Field Services Migration Specialist,who will "see the world through the eyes of the customer” delivering workstation and mobile device platform conversions to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve migrating, educating, and supporting end users as part of their cloud onboarding journey.

In this role, the successful Transition Engineer - Field Services Migration Specialist will have the opportunity to work with some of the latest workstation and device management technologies across a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

This is an hybrid role, reporting to the ECI BGC, Taguig office. Rotating shifts: early mornings / UK / EMEA hours and after hours.

What you will do:

• Set up new Windows/MacOS computers, connecting them to Azure Active Directory, on-premises Active Directory, and/or Intune MDM.
• Transition existing end user Windows/MacOS computers to MS Azure, Intune MDM, and/or on-premises Active Directory, ensuring compliance with policies.
• Guide users through enrolling iOS/IPadOS and Android devices with Intune MDM/MAM via Company Portal, ensuring compliance.
• Assist end users facing challenges with Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive.
• Provide Active Directory support, including user management, password resets, and troubleshooting network drives and printers through Group Policy.
• Utilize common technology support tools such as Remote Monitoring and Management (RMM), Intune MDM/MAM, Anti-Virus/Anti-Malware.
• Participate in after-hours/weekend cloud migrations/conversions of end user devices.
• Apply basic network principles like DNS, DHCP, and TCP/IP, VPN.

Who you are:

• 2-5 years’ experience with supporting Windows Desktop, MacOS, iOS/iPadOS, & Android devices.
• The team's go-to player for assistance and support.
• Self-reliant troubleshooter with the ability to think creatively and find innovative solutions.
• You possess an in-depth understanding of e-mail and spam technologies.
• Your background includes practical experience in hardware, specializing in desktops, laptops, and mobile devices.
• You excel in interpersonal skills, prioritizing the establishment of rapport and the successful management of expectations.

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Hands-on experience administering Microsoft 365 and Intune

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,

#LI-Hybrid

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,