Transition Engineer

ECI; Philippines; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

ECI is seeking a Transition Engineer - Field Services Migration Specialist to deliver workstation and mobile device platform conversions for clients across industries. You will migrate, educate, and support end users as part of their cloud onboarding journey.

Hybrid role with rotating shifts including early mornings to align with UK/EMEA hours and after-hours coverage. Join a world-class team focused on customer satisfaction and ownership culture.

Qualifications

• 2-5 years of experience supporting Windows Desktop, MacOS, iOS/iPadOS, and Android devices.

Responsibilities

• Set up Windows/MacOS computers and enroll devices in Azure AD, Intune MDM/MAM.
• Migrate devices to MS Azure, Intune MDM, and on-premises AD while ensuring policy compliance.
• Guide users through enrolling iOS/Android devices with Intune MDM/MAM via Company Portal.
• Assist users with Microsoft Office Suite, Teams, SharePoint Online, and OneDrive issues.
• Provide Active Directory support including password resets and user management.
• Use RMM and other tech tools for remote support and device management.
• Participate in after-hours/weekend cloud migrations for end-user devices.
• Apply basic network concepts (DNS, DHCP, TCP/IP, VPN).

Skills

Windows Desktop support

MacOS support

iOS/iPadOS/Android device support

Customer-facing/service orientation

Troubleshooting & problem solving

Tools

Azure AD

Intune MDM/MAM

Active Directory

Group Policy

Office 365

MS Teams/SharePoint/OneDrive

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity

ECI has an exciting opportunity for a Transition Engineer - Field Services Migration Specialist, who will “see the world through the eyes of the customer” delivering workstation and mobile device platform conversions to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve migrating, educating, and supporting end users as part of their cloud onboarding journey.

In this role, the successful Transition Engineer - Field Services Migration Specialist will have the opportunity to work with some of the latest workstation and device management technologies across a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

This is an hybrid role, reporting to the ECI BGC, Taguig office. Rotating shifts: early mornings / UK / EMEA hours and after hours.

What you will do

• Set up new Windows/MacOS computers, connecting them to Azure Active Directory, on-premises Active Directory, and/or Intune MDM.
• Transition existing end user Windows/MacOS computers to MS Azure, Intune MDM, and/or on-premises Active Directory, ensuring compliance with policies.
• Guide users through enrolling iOS/IPadOS and Android devices with Intune MDM/MAM via Company Portal, ensuring compliance.
• Assist end users facing challenges with Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive.
• Provide Active Directory support, including user management, password resets, and troubleshooting network drives and printers through Group Policy.
• Utilize common technology support tools such as Remote Monitoring and Management (RMM), Intune MDM/MAM, Anti-Virus/Anti-Malware.
• Participate in after-hours/weekend cloud migrations/conversions of end user devices.
• Apply basic network principles like DNS, DHCP, and TCP/IP, VPN.

Who you are

• 2-5 years’ experience with supporting Windows Desktop, MacOS, iOS/iPadOS, & Android devices.
• Experienced Tier 2/3 support engineer seeking your next career challenge.
• The team's go-to player for assistance and support.
• Self-reliant troubleshooter with the ability to think creatively and find innovative solutions.
• You possess an in-depth understanding of e-mail and spam technologies.
• Your background includes practical experience in hardware, specializing in desktops, laptops, and mobile devices.
• You excel in interpersonal skills, prioritizing the establishment of rapport and the successful management of expectations.

Bonus points if you have

• Experience with Managed Service Providers (MSP)
• Hands-on experience administering Microsoft 365 and Intune

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!

• Internal ECI job title for this role is Transition Engineer