Sr. People Service Officer

Manatal; Philippines; Hybrid; PHP 500,000 - 750,000; Full time

Job summary

MicroSourcing seeks a Senior People Services Officer to manage onboarding, records, offboarding and disciplinary support. You will report to the Head of Shared Services and ensure compliance with Philippines labor laws and SOPs, delivering high-quality service to employees across our Manila operations.

You will streamline processes, maintain accurate HR records, respond to employee inquiries, and collaborate with Talent Acquisition and People Partners to enhance the employee experience.

Qualifications

• 3+ years of experience in HR operations, HR shared services, or a similar administrative HR role.
• Familiarity with Philippine labor laws is essential.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.
• Strong communication (written and verbal) and interpersonal skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors) is preferred.
• Ability to handle confidential information with discretion and integrity.

Responsibilities

• Oversee end-to-end onboarding and maintain employee records.
• Coordinate offboarding, exit interviews, final pay, and system updates.
• Support discipline processes and assist with grievances.
• Ensure processes comply with SOPs and local Philippines laws.
• Serve as primary contact for onboarding, records, and policy inquiries.
• Collaborate with other People team members for seamless employee experience.

Skills

Leadership

Problem solving

Service delivery

Communication skills

Data analysis

Team leadership

Relationship building

Attention to detail

Negotiation skills

Analytical skills

Tools

Workday

SAP SuccessFactors

Microsoft Office

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior People Services Officer
Location: Global One, QC, Manila, Philippines
Work setup & shift: Hybrid| Dayshift

Why join MicroSourcing?

Position Purpose:

As a People Services Officer/Senior Officer you will be responsible for overseeing and executing key HR operational services, including employee onboarding, records management, offboarding, and providing support in employee discipline and grievance processes. Reporting directly to the Head of Shared Services, you will ensure consistent, high-quality service delivery, adherence to company policies and local legal requirements, and contribute to a positive employee experience.

Main Activities and Responsibilities:

Responsibilities:

Operational Execution:

• o Manage and execute the end-to-end employee onboarding process, including documentation, system updates, and coordination with relevant departments.
• o Maintain accurate, confidential, and compliant employee records in accordance with local labor laws and company requirements.
• o Oversee the efficient and compliant offboarding process, including exit interviews, final pay processing coordination, and system updates.
• o Provide administrative support in the employee discipline process, including documentation and record-keeping.
• o Assist in the initial stages of grievance handling, including receiving complaints, gathering information, and escalating as necessary.
• o Ensure all People Services processes adhere to established Standard Operating Procedures (SOPs) and local legal requirements.

Service Delivery and Employee Support:

• o Serve as a primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
• o Provide timely and accurate responses to employee requests and concerns.

Position Description

• o Escalate complex issues to the Head of Shared Services or other relevant People team members.
• o Contribute to a positive and helpful service delivery culture within the People Services team.

Process Improvement and Efficiency:

• o Identify opportunities to streamline People Services processes and improve efficiency within the scope of the role.
• o Contribute to the development and maintenance of process documentation and knowledge base.
• o Utilize HRIS systems effectively for data management and process execution.

Compliance and Accuracy:

• o Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
• o Maintain a high level of accuracy in all data entry and record-keeping.
• o Assist in internal audits and compliance checks as required.

Collaboration:

• o Work closely with other members of the People team (e.g., Talent Acquisition, People Partners) to ensure a seamless employee experience.
• o Collaborate with other departments as needed for efficient process execution.

Supervisory Responsibilities (if applicable for a Supervisor level):

• o May oversee a small team of People Services Specialist, providing guidance, training, and support.
• o Assist in workload management and task delegation within the team.
• o Provide input on team performance and development.

Core Competencies:

Leadership

Provide leadership & support for direct reports, appraise their performance (If applicable)

Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)

Role model & hold others accountable for demonstrating our values & behaviours

Lead function, team, self & others through change, whilst maintaining operational

Position Description

effectiveness

Drive improvements in function / team

Drive & implement innovation & improvement in function/team

Systems Processes & Policy

Ensure all policies & procedures are adhered to, including compliance obligations

Implement functional organisational design & optimal workforce planning

Ensure key function policies are in place & are current

Drive & implement operational excellence in function / line of business

Ensure compliance within function / line of business

Client & Stakeholders

Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders

Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports

Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team

Financial

Where appropriate implement & adhere to budgets & focus self & team on growth & cost management

Focus team on growth & cost management

Key Skills and Capabilities:

Demonstrated ability to successfully manage People Services

Problem solving and conflict resolution skills

Excellence in service delivery

Proficient written and oral communication skills

Ability to analyze data

Ability to motivate and lead teams

Ability to build relationships & work collaboratively with clients and organisational peers

Attention to detail

Negotiation skills

Analytical skills

Success Factors:

Support the achievement of Microsourcing's overall objectives, in particular the achievement of the growth strategy and goals.

Ownership, management of People Services delivery (completion rate to be defined)

Meet and exceed key delivery SLAs

Qualifications and Typical Experience:

3+ years of experience in HR operations, HR shared services, or a similar administrative HR role.

Solid understanding of basic HR principles and practices.

Position Description

Familiarity with Philippine labor laws and regulations is essential.

Excellent organizational skills, attention to detail, and a strong focus on accuracy.

Strong communication (written and verbal) and interpersonal skills, with the ability to interact professionally with employees at all levels.

Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems) is preferred.

Ability to handle confidential information with discretion and integrity.

Other Position Requirements:

May be required to travel and work across various sites

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/

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