Healthcare Training Specialist

CF Outsourcing; Quezon City; On-site; PHP 312,000 - 469,000; Full time

Job summary

CF Outsourcing in Manila is seeking a Trainer responsible for onboarding, training, and developing new hires across healthcare support functions, including Prior Authorization, Eligibility & Benefits, and Scheduling. The role emphasizes quality, compliance, and productivity, with classroom, virtual, and one-on-one sessions, plus materials development and ongoing coaching.

The ideal candidate will have a Bachelor's degree (or equivalent) and 1–2 years in training, with strong knowledge of

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1–2 years of training, coaching, mentoring, or team-lead experience preferred.
• Excellent presentation, communication, and facilitation skills.

Responsibilities

• Conduct onboarding training for Prior Authorization, Eligibility & Benefits, Scheduling, and other operational departments.
• Develop, update, and maintain training materials, presentations, job aids, and SOPs.
• Facilitate classroom, virtual, and one-on-one training sessions.
• Evaluate trainee performance through quizzes, role-plays, and practical demonstrations.
• Monitor trainee progress and provide coaching and feedback.
• Collaborate with Operations, Team Leads, and SMEs to keep content accurate.
• Identify knowledge gaps and recommend training interventions.
• Assist with cross-training initiatives for operational flexibility.
• Track and maintain training records, attendance, certifications, and results.
• Ensure training programs align with HIPAA, client requirements, and healthcare standards.
• Support refresher and continuous learning programs.
• Participate in quality improvement initiatives and drive operational excellence.

Skills

Training delivery

Coaching

Facilitation

Onboarding

Education

Bachelor's degree

Tools

Microsoft Office

Virtual training platforms

Job description

About the role

We are seeking a Trainer who will be responsible for onboarding, training, and developing new hires across multiple healthcare support functions, including Prior Authorization (PA), Eligibility & Benefits (E&B), and Scheduling. The Trainer will ensure employees gain the knowledge, skills, and confidence needed to perform their roles effectively while maintaining quality, compliance, and productivity standards.

Key responsibilities

• Conduct new hire training programs for Prior Authorization, Eligibility & Benefits, Scheduling, and other operational departments as needed.
• Develop, update, and maintain training materials, presentations, job aids, and standard operating procedures (SOPs).
• Facilitate classroom, virtual, and one-on-one training sessions.
• Evaluate trainee performance through assessments, quizzes, role-playing exercises, and practical demonstrations.
• Monitor trainee progress and provide ongoing coaching, feedback, and support.
• Collaborate with Operations, Team Leads, and Subject Matter Experts (SMEs) to ensure training content is accurate and up to date.
• Identify knowledge gaps and recommend training interventions to improve performance.
• Assist with cross-training initiatives to support operational flexibility.
• Track and maintain training records, attendance, certifications, and performance results.
• Ensure all training programs align with company policies, client requirements, HIPAA regulations, and healthcare industry standards.
• Support the development of refresher training and continuous learning programs for existing employees.
• Participate in quality improvement initiatives and help drive operational excellence.

About you

• Bachelor's degree preferred, or equivalent combination of education and professional experience.

• At least 1-2 years of training, coaching, mentoring, or team lead experience preferred
• Strong knowledge of insurance eligibility verification, benefits investigation, copay determination, prior authorizations, referral management, and healthcare terminology
• Strong understanding of healthcare workflows, insurance verification, payer requirements, and scheduling systems.
• Excellent presentation, communication, and facilitation skills.
• Strong organizational and time management abilities.
• Proficient in Microsoft Office Suite and virtual training platforms.
• Ability to adapt training methods to accommodate different learning styles.
• Detail-oriented with strong problem-solving and analytical skills

Work Set Up: Work Onsite in Eastwood, Quezon City