Training & Service Quality Champion

3M; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M is seeking a Training & Capability Development professional to design and deliver impactful programs for Customer Service and operations. You will lead onboarding, capability development, and continual improvement of training content, while partnering with Operations to ensure readiness and measurable service quality outcomes.

As part of a global team, you will translate complex processes into practical learning solutions, maintain content accuracy, and leverage analytics to drive performance

Qualifications

• Bachelor's degree or higher from an accredited institution.
• Proven ability to design, develop, and facilitate training programs.
• Experience with service quality, onboarding, and capability development.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Design, develop, deliver, and continuously improve training programs for Customer Service and operations.
• Facilitate new-hire training, process training, and upskilling initiatives.
• Develop learning content, facilitator guides, and assessments.
• Evaluate learner knowledge through assessments, simulations, and case exercises.
• Partner with Operations to support transition from training to live operations.
• Analyze service quality results and provide actionable coaching and improvement plans.
• Lead calibration sessions and governance for service quality standards.

Skills

Facilitation

Coaching

Interpersonal skills

Analytical thinking

English communication

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Oracle

Power BI

Excel

Job description

3M is seeking a Training & Capability Development professional to design and deliver impactful programs for Customer Service and operations. You will lead onboarding, capability development, and continual improvement of training content, while partnering with Operations to ensure readiness and measurable service quality outcomes.

As part of a global team, you will translate complex processes into practical learning solutions, maintain content accuracy, and leverage analytics to drive performance