Training & Quality Lead - Team Mentorship & Standards

Concentrix; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix in Davao City, Philippines, seeks an experienced Trainer or Training and Quality Supervisor. You will develop a department of well-trained professionals and drive initiatives to improve training quality across departments, with emphasis on consistency and accuracy of trainer performance.

The role involves conducting Train-the-Trainer sessions, coordinating with Quality and Operations, auditing live trainings, and maintaining training materials.

Qualifications

• Bachelor's Degree in related field; 2–4 years of relevant experience preferred (Trainer or Training and Quality Supervisor).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Mentor, coach and provide direction to a team of employees.
• Self-starter with sense of urgency and able to work under pressure.
• Fosters professionalism and relationship building for self and team.
• Experience in handling healthcare program.
• Willingness to work onsite in Davao.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Drive initiatives to improve the quality of training provided at Concentrix in all departments by evaluating and improving internal processes.
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Concentrix managers, supervisors and consultants.
• Provide written and verbal feedback of trainer performance, based on personal observations and feedback from other internal and client sources.
• Conduct on site audits of trainers during live situations.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints

Skills

Bachelor's Degree

Strong communication

MS Office

Team leadership

Mentoring

Self-starter

Professionalism

Healthcare experience

Onsite in Davao

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix in Davao City, Philippines, seeks an experienced Trainer or Training and Quality Supervisor. You will develop a department of well-trained professionals and drive initiatives to improve training quality across departments, with emphasis on consistency and accuracy of trainer performance.

The role involves conducting Train-the-Trainer sessions, coordinating with Quality and Operations, auditing live trainings, and maintaining training materials.