Quality Assurance & Training Lead

Converge ICT Solutions Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Converge ICT Solutions Inc. in Pasig is seeking a QA and Training Program Coordinator to support quality assurance processes and to develop and execute training programs. The coordinator will ensure compliance with quality standards, identify training needs, and monitor the effectiveness of training programs.

This role will collaborate with various stakeholders to enhance staff performance and maintain quality assurance standards, driving continuous improvement across QA and training functions.

Qualifications

• Bachelor's degree in a relevant field.
• 1–2 years of QA and training program management experience.
• Experience using data analysis to support QA and training activities.
• Knowledge of telecom is preferred.

Responsibilities

• Support QA processes and the development and execution of training programs.
• Ensure compliance with quality standards and monitor training effectiveness.
• Identify training needs and measure impact on staff performance.
• Collaborate with stakeholders to maintain quality assurance standards.

Skills

Data analysis

Quality assurance

Training program management

Education

Bachelor's degree in Business Administration, Education, Human Resources, or related field

Job description

Converge ICT Solutions Inc. in Pasig is seeking a QA and Training Program Coordinator to support quality assurance processes and to develop and execute training programs. The coordinator will ensure compliance with quality standards, identify training needs, and monitor the effectiveness of training programs.

This role will collaborate with various stakeholders to enhance staff performance and maintain quality assurance standards, driving continuous improvement across QA and training functions.