Training & Quality Assurance Team Lead

Filinvest Land Inc.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Filinvest Land, Inc. in the Philippines seeks a Training and Quality Assurance lead to implement onboarding, refresher, and upskilling programs, improving employee proficiency and performance to deliver high-quality customer service.

The role oversees quality monitoring and audit activities, drives coaching, and ensures calibration with supervisors to support continuous improvement and measurable training outcomes.

Qualifications

• Bachelor’s degree in Business or Social Sciences.
• Minimum 2 years in customer service training and QA audits.
• Background in training curriculum development.
• Experience facilitating training programs and coaching.
• Experience generating training reports and analysis.
• Experience developing and managing training programs.

Responsibilities

• Lead training and quality assurance teams and oversee onboarding, refresher, and upskilling programs.
• Oversee quality monitoring and audits to ensure compliance and improve outcomes.
• Provide coaching and calibration sessions with staff and supervisors.
• Implement structured refresher/upskilling programs to reduce errors.
• Prepare, analyze, and present productivity reports to drive improvements.

Skills

Training program facilitation

Quality assurance audits

Performance coaching

Curriculum development

Training reporting & analysis

Onboarding training

Program management

Education

Bachelor’s degree in Business or Social Sciences

Job description

Filinvest Land, Inc. in the Philippines seeks a Training and Quality Assurance lead to implement onboarding, refresher, and upskilling programs, improving employee proficiency and performance to deliver high-quality customer service.

The role oversees quality monitoring and audit activities, drives coaching, and ensures calibration with supervisors to support continuous improvement and measurable training outcomes.