QA Lead: Process Quality & Training Champion

Wipro; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Wipro in Quezon City, Philippines seeks a Quality Assurance (Qa) Lead L3 to ensure process compliance and quality across the account. Lead audits, drive training, and support new processes while managing team performance and engagement.

Ideal candidates have 8-10 years of experience in quality operations, and a track record of leading audit programs and team development within a large delivery environment.

Qualifications

• Mandatory Skills: Quality (Ops).
• Experience: 8-10 years.

Responsibilities

• Track and review process quality through audits; develop audit plan and allocate reviews.
• Drive account training to maintain process quality; conduct monthly trainings.
• Support the onboarding of new processes with online process training for agents.
• Manage team performance, onboarding, training, and engagement initiatives.

Job description

Wipro in Quezon City, Philippines seeks a Quality Assurance (Qa) Lead L3 to ensure process compliance and quality across the account. Lead audits, drive training, and support new processes while managing team performance and engagement.

Ideal candidates have 8-10 years of experience in quality operations, and a track record of leading audit programs and team development within a large delivery environment.