Training & QA Lead: Elevating Agent Readiness

Staff4Me; General Santos; On-site; PHP 446,400 - 669,600; Full time

Job summary

Staff4Me in General Santos is looking for a Training and Quality Assurance (QA) Supervisor to manage training delivery and quality assurance functions. This role guarantees that employees are fully trained and compliant with client standards.

Key responsibilities include overseeing training schedules, ensuring quality evaluations, and collaborating across departments. Candidates should have strong communication and analytical skills, with a basic understanding of AI tools.

Qualifications

• Proven experience in training and quality assurance roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills across departments.

Responsibilities

• Oversee onboarding and training programs.
• Supervise Quality Analysts and maintain QA compliance.
• Manage productivity goals and reporting.

Skills

Strong verbal and written communication skills

Strong presentation and facilitation skills

Proven ability to lead, coach, and develop teams

Strong analytical, problem-solving, and decision-making skills

High attention to detail

Proficiency in MS Office and industry-standard QA tools

Basic understanding of AI concepts or tools

Job description

Staff4Me in General Santos is looking for a Training and Quality Assurance (QA) Supervisor to manage training delivery and quality assurance functions. This role guarantees that employees are fully trained and compliant with client standards.

Key responsibilities include overseeing training schedules, ensuring quality evaluations, and collaborating across departments. Candidates should have strong communication and analytical skills, with a basic understanding of AI tools.