Training Manager: Lead Large-Scale Program & Agent Training

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 80,000 - 110,000; Full time

Job summary

iQor CXBPO seeks a Training Manager to lead a large program launch and then manage a training department supporting a US-based wireless program. You will oversee trainer development, class graduation rates, trainee hiring, report preparation, and client engagement.

You will plan new hire training, coach trainers, prepare reports for clients and internal leadership, and ensure effective training across over 700 agents.

Qualifications

• 5-8 years of experience in large call centers supporting US-based customers.
• Proven track record of being results-oriented and quality-driven.
• Ability to inspire trust and build relationships.

Responsibilities

• Plan and oversee new hire training and trainer assignments.
• Coach trainers to optimal performance.
• Prepare client and site leadership reports.
• Demonstrate strong presentation and communication skills.
• Interact with stakeholders at all levels.

Skills

Call center management

Results oriented

Relationship building

Education

Bachelor's degree or equivalent

Tools

Word

PowerPoint

Excel

Job description

iQor CXBPO seeks a Training Manager to lead a large program launch and then manage a training department supporting a US-based wireless program. You will oversee trainer development, class graduation rates, trainee hiring, report preparation, and client engagement.

You will plan new hire training, coach trainers, prepare reports for clients and internal leadership, and ensure effective training across over 700 agents.