Training Facilitator

IntouchCX; San Juan; Vor Ort; PHP 300.000 - 540.000; Vollzeit

Zusammenfassung

IntouchCX is seeking a Training Facilitator to deliver training modules and run classes for our team members in the Philippines. You will deliver training materials with creative teaching techniques and develop curricula to meet client needs.

The role includes facilitating sessions for up to 25 participants, assessing knowledge, coaching staff, reporting training effectiveness, and staying current with client products. International travel is required, and strong communication is essential.

Qualifikationen

• BS/BA in Education or Business Administration or equivalent work experience preferred.
• Knowledge of adult learning principles and ability to implement into curriculum.
• 3+ years' contact center experience preferred.
• Experience in customer service training, coaching and mentoring.
• Knowledge of training methods/tools, call center systems (ACD/IVR) and performance statistics.
• Strong communication skills and ability to present to groups.

Aufgaben

• Provide training to new and existing employees.
• Develop and deliver training plans and curricula for classes of up to 25 people.
• Develop and utilize a variety of creative teaching techniques.
• Develop and administer knowledge assessment testing.
• Assist with QA monitoring, feedback and coaching.
• Maintain up-to-date reporting on training progress and improvements.
• Stay informed of client products and services.
• Interact with partners to communicate training outcomes and opportunities.
• Manage new Trainers and Training Facilitators.
• International travel is required.

Kenntnisse

Verbal communication

Written communication

Coaching and mentoring

MS Office

Adult learning principles

Call center experience

Ausbildung

BS/BA in Education or Business Administration

Tools

MS Office

Jobbeschreibung

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training Facilitator, You Will…

• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 25 people
• Develop and utilize a variety of creative teaching techniques
• Develops and administers knowledge assessment testing
• Assist with QA monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development
• Manage new Trainers and Training Facilitators
• International Travel is Required

As Training Facilitator, You Have…

• BS/BA in Education or Business Administration or equivalent work experience preferred
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
• 3+ years previous contact center experience preferred
• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Knowledge of call center systems, ACD/IVR and performance statistics
• Strong verbal and written communication skills, including presentation skills
• Strong analytical and problem solving skills
• Ability to build rapport with clients and interact with team members at various position levels
• Ability to multitask effectively and work in a fast paced environment
• Ability to develop employees through positive motivation
• Ability to adapt to change and innovation
• Ability to potentially travel
• Skills in MS Office programs (Word, Excel and PowerPoint)
• Valid travel documents for international travel

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.