Global Training Leader - Travel Required

IntouchCX; San Juan; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

IntouchCX is seeking a Training Facilitator to deliver training modules and run classes for our team members in the Philippines. You will deliver training materials with creative teaching techniques and develop curricula to meet client needs.

The role includes facilitating sessions for up to 25 participants, assessing knowledge, coaching staff, reporting training effectiveness, and staying current with client products. International travel is required, and strong communication is essential.

Formación

• BS/BA in Education or Business Administration or equivalent work experience preferred.
• Knowledge of adult learning principles and ability to implement into curriculum.
• 3+ years' contact center experience preferred.
• Experience in customer service training, coaching and mentoring.
• Knowledge of training methods/tools, call center systems (ACD/IVR) and performance statistics.
• Strong communication skills and ability to present to groups.

Responsabilidades

• Provide training to new and existing employees.
• Develop and deliver training plans and curricula for classes of up to 25 people.
• Develop and utilize a variety of creative teaching techniques.
• Develop and administer knowledge assessment testing.
• Assist with QA monitoring, feedback and coaching.
• Maintain up-to-date reporting on training progress and improvements.
• Stay informed of client products and services.
• Interact with partners to communicate training outcomes and opportunities.
• Manage new Trainers and Training Facilitators.
• International travel is required.

Conocimientos

Verbal communication

Written communication

Coaching and mentoring

MS Office

Adult learning principles

Call center experience

Educación

BS/BA in Education or Business Administration

Herramientas

MS Office

Descripción del empleo

IntouchCX is seeking a Training Facilitator to deliver training modules and run classes for our team members in the Philippines. You will deliver training materials with creative teaching techniques and develop curricula to meet client needs.

The role includes facilitating sessions for up to 25 participants, assessing knowledge, coaching staff, reporting training effectiveness, and staying current with client products. International travel is required, and strong communication is essential.