Trainer - US Healthcare

KAVI Philippines; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

KAVI Philippines seeks a dynamic Trainer with expertise in US Healthcare Revenue Cycle Management (RCM) to design and deliver engaging training for new hires and existing staff in a fast-paced healthcare operations environment.

The role requires applying adult learning principles, developing content and assessments, and collaborating with leadership to improve training outcomes. You will coach learners, manage multiple projects, and ensure compliance training is completed.

Qualifications

• Minimum 1 year of experience in US Healthcare Revenue Cycle Management (RCM).
• Minimum 1 year of experience as a Trainer, in Learning & Development, or Training Coordinator role.
• Strong understanding of US healthcare processes, medical billing, claims, denials, payment posting, Accounts Receivables or related RCM functions.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Ability to engage learners and deliver training effectively in classroom, virtual, and on-the-job environments.
• Proficiency in Microsoft Office applications and training documentation.
• Strong organizational, analytical, and multitasking abilities.

Responsibilities

• Facilitate and/or co-facilitate operational training sessions for new hires and existing employees based on client and business requirements.
• Utilize adult learning principles to effectively explain and demonstrate job functions, workflows, and operational tasks.
• Collaborate with departmental leadership and clients to identify training objectives, develop training content, and deliver scalable learning solutions.
• Recommend enhancements to training materials including manuals, job aids, videos, presentations, and e-learning modules to improve learning outcomes.
• Obtain client approval prior to implementing any modifications to training content or materials.
• Monitor trainee performance during the training period and take ownership of performance improvement initiatives.
• Maintain accurate records of training sessions, attendance, assessments, certifications, and materials used.
• Administer written tests, practical evaluations, and performance assessments for assigned learners.
• Ensure completion of all compliance and mandatory training requirements prior to sharing proprietary or confidential company information.
• Prepare and submit trainee progress reports and performance evaluations to management.
• Provide one-on-one coaching, mentoring, and continuous support to new hires and existing employees.
• Manage multiple training projects and assignments simultaneously while meeting deadlines and quality expectations.
• Exercise independent judgment and discretion in performing training and operational responsibilities.
• Perform additional duties and responsibilities as assigned.
• Ability to manage multiple priorities and work collaboratively with cross-functional teams.

Skills

RCM knowledge

Trainer

Communication

Facilitation

Presentation

Interpersonal skills

MS Office

Tools

Microsoft Office

Job description

We are seeking a dynamic and experienced Trainer with expertise in US Healthcare Revenue Cycle Management (RCM) to facilitate engaging and effective training programs for new hires and existing employees. He/she will possess strong knowledge of RCM processes, adult learning principles, and training methodologies to drive employee performance and operational excellence. The trainer will work in a fast-paced healthcare operations environment.

TrainingDelivery & Facilitation

Technical Expertise (US Healthcare RCM)

Communication & Coaching

Adaptability & Continuous Improvement

Administrative & Documentation Skills

Key Responsibilities

• Facilitate and/or co-facilitate operational training sessions for new hires and existing employees based on client and business requirements.
• Utilize adult learning principles to effectively explain and demonstrate job functions, workflows, and operational tasks.
• Collaborate with departmental leadership and clients to identify training objectives, develop training content, and deliver scalable learning solutions.
• Recommend enhancements to training materials including manuals, job aids, videos, presentations, and e-learning modules to improve learning outcomes.
• Obtain client approval prior to implementing any modifications to training content or materials.
• Monitor trainee performance during the training period and take ownership of performance improvement initiatives.
• Maintain accurate records of training sessions, attendance, assessments, certifications, and materials used.
• Administer written tests, practical evaluations, and performance assessments for assigned learners.
• Ensure completion of all compliance and mandatory training requirements prior to sharing proprietary or confidential company information.
• Prepare and submit trainee progress reports and performance evaluations to management.
• Provide one-on-one coaching, mentoring, and continuous support to new hires and existing employees.
• Manage multiple training projects and assignments simultaneously while meeting deadlines and quality expectations.
• Exercise independent judgment and discretion in performing training and operational responsibilities.
• Perform additional duties and responsibilities as assigned.
• Ability to manage multiple priorities and work collaboratively with cross-functional teams.

Must Have

• Minimum 1 year of experience in US Healthcare Revenue Cycle Management (RCM).
• Minimum 1years of experience as a Trainer, in Learning & Development, or Training Coordinator role.
• Strong understanding of US healthcare processes, medical billing, claims, denials, payment posting, Accounts Receivables or related RCM functions.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Ability to engage learners and deliver training effectively in classroom, virtual, and on-the-job environments.
• Proficiency in Microsoft Office applications and training documentation.
• Strong organizational, analytical, and multitasking abilities.

Nice to Have

• Experience handling Motor Vehicle Accident (MVA) claims
• Healthcare BPO or outsourcing industry experience
• Experience creating training materials, SOPs, and e-learning content
• Knowledge of adult learning principles and instructional design

What's great in the job?

• Be a key contributor in developing and shaping high-performing healthcare professionals.
• Enjoy real ownership of training programs, coaching initiatives, and employee development.
• Work directly with Operations and Leadership teams and make a visible impact on business success.
• Expand your expertise in US Healthcare Revenue Cycle Management and industry best practices.
• Create learning experiences that help employees succeed in their roles every day.
• Be part of a growing organization where your ideas and recommendations are valued.
• Take on meaningful challenges and contribute to continuous improvement initiatives.
• Grow your career in a dynamic environment that encourages learning, innovation, and professional development.

What We Offer

At Kavi Philippines, every employee has the opportunity to make a meaningful impact. We foster a collaborative environment where ideas are valued, contributions are recognized, and professional growth is encouraged.

We believe in investing in our people through continuous learning, career development, and a supportive workplace culture.

Competitive Compensation

Attractive salary package and benefits.

Clear pathways for professional development and advancement.

Employee Engagement Activities

Team-building activities, company events, and employee recognition programs.

Join a team of talented professionals in a supportive culture that encourages collaboration, recognizes contributions, and values work-life balance.