Trade Lifecycle Lead – Settlement & Process Excellence

JPMorgan Chase & Co.; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

JPMorgan Chase & Co. in Manila (Taguig) seeks a Transaction Processing Manager to lead custody trade processing. You will oversee end-to-end workflows from capture to settlement, resolve issues, and strengthen controls, while partnering with stakeholders on escalations and process improvements.

The role emphasizes risk-aware leadership, strong communication, and the ability to drive continuous improvement in a high-volume environment.

Qualifications

• 3 years of people management experience in an operations environment.
• Experience overseeing trade processing and settlement workflows, including issue investigation and resolution.
• Knowledge of reconciliations, settlements, trade support, and fail management processes.
• Demonstrated risk and control awareness, including the ability to prioritize workloads and meet critical deadlines.
• Strong communication skills across written and verbal channels with internal and external stakeholders.
• Proven customer service skills, including handling challenging situations professionally.
• Ability to plan resources effectively and lead a team in a high-volume, deadline-driven environment.

Responsibilities

• Manage the end-to-end workflow for custody trades from capture through settlement.
• Monitor daily trade capture, settlement, and fail management activities to meet time-sensitive deadlines.
• Investigate settlement discrepancies and drive resolution using defined escalation channels.
• Respond to internal and external queries on trade status, settlement timelines, and market practices.
• Allocate work effectively through capacity planning, scheduling, and prioritization based on volumes and deadlines.
• Coach, develop, and support team members through training, feedback, and succession planning.
• Communicate operational priorities, process updates, and regulatory or procedural changes to the team.
• Maintain and enhance standard operating procedures to reflect current policies and control requirements.
• Contribute to continuous improvement initiatives to strengthen processing quality, controls, and client experience.

Skills

People management

Trade processing

Reconciliations & settlements

Risk & controls

Communication

Customer service

MS Office

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

JPMorgan Chase & Co. in Manila (Taguig) seeks a Transaction Processing Manager to lead custody trade processing. You will oversee end-to-end workflows from capture to settlement, resolve issues, and strengthen controls, while partnering with stakeholders on escalations and process improvements.

The role emphasizes risk-aware leadership, strong communication, and the ability to drive continuous improvement in a high-volume environment.