Tours Supervisor/Officer

C.F. Sharp Holdings, Inc.; Makati; On-site; PHP 502,000 - 725,000; Full time

Job summary

C.F. Sharp Holdings, Inc. is seeking an experienced Tour Operations professional in Makati to design and cost domestic and international packages, and coordinate cruise-related tours and shore excursions.

You will prepare proposals, manage supplier relationships, and ensure all arrangements meet client specifications and regulatory requirements. The role emphasizes client-focused service, crisis handling, and seamless itinerary execution.

Qualifications

• At least 3 years in tour operations or a related role.
• Experience in costing tour programs and customized itineraries.
• Experience in cruise-related operations and handling local or international tour groups preferred.
• Strong coordination, negotiation, problem-solving, and crisis-management skills.

Responsibilities

• Design and customize domestic and international tour packages, itineraries, and programs based on clients’ interests, budgets, and requirements.
• Plan and coordinate cruise-related tours, shore excursions, transfers, and travel arrangements.
• Prepare tour proposals, quotations, cost estimates, itineraries, and related documents.
• Coordinate with hotels, transport providers, restaurants, guides, LGUs, and other partners.
• Conduct or oversee tour briefings and guiding activities with accurate information for clients.
• Monitor implementation of programs to ensure adherence to approved itineraries.
• Address client inquiries, requests, complaints, emergencies, and other concerns promptly.
• Anticipate issues and arrange alternatives for delays, weather, or cancellations.
• Ensure tours comply with tourism regulations, safety requirements, and company standards.
• Maintain updated information on destinations, regulations, rates, and trends.
• Evaluate supplier performance and nurture relationships with tourism partners.
• Prepare operational reports, tour evaluations, and client feedback summaries.
• Perform other tour operations and client-service duties as assigned.

Skills

Coordination

Negotiation

Problem-solving

Crisis management

Education

Bachelor’s degree in Tourism/ Hospitality/ Travel Management

Job description

Qualifications

• Bachelor’s degree in Tourism Management, Hospitality Management, Travel Management, Business Administration, or a related field.

• At least three (3) years of relevant experience in tour operations, tour guiding, destination management, cruise tours, shore excursions, or a similar role.

• Proven experience in developing and costing tour programs and customized itineraries.

• Experience in cruise-related operations and handling local or international tour groups is highly preferred.

• Strong coordination, negotiation, problem-solving, and crisis-management skills.

Key Responsibilities

• Design and customize domestic and international tour packages, itineraries, and programs based on clients’ interests, schedules, budgets, and special requirements.

• Plan and coordinate cruise-related tours, shore excursions, transfers, and other travel arrangements.

• Prepare tour proposals, quotations, cost estimates, itineraries, and other tour-related documents.

• Coordinate with hotels, resorts, transport providers, restaurants, tour guides, attractions, local government units (LGUs), and other tourism partners and suppliers.

• Conduct or oversee tour briefings and guiding activities, ensuring that accurate and relevant information is provided to clients.

• Monitor the implementation of tour programs and ensure that all arrangements are carried out according to the approved itinerary.

• Attend promptly and professionally to client inquiries, requests, complaints, emergencies, and other tour-related concerns.

• Anticipate operational issues and arrange suitable alternatives when there are changes, delays, cancellations, weather disturbances, or other unforeseen circumstances.

• Ensure that tours comply with applicable tourism regulations, safety requirements, company standards, and client specifications.

• Maintain updated information on destinations, attractions, hotels, transportation services, local regulations, rates, and tourism trends.

• Evaluate supplier performance and maintain productive working relationships with tourism partners.

• Prepare operational reports, tour evaluations, client feedback summaries, and other required documentation.

• Perform other tour operations and client-service duties that may be assigned.