Cebu-Based L1 Technical Support Engineer

NCR Voyix; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix is hiring a Technical Support Engineer - L1 in Cebu, Philippines. You will be the first point of contact, handling incidents across hardware, software, and cloud services, and owning issues from intake to resolution.

The role includes structured process adherence, knowledge sharing, and progression to Level 2/3 teams as expertise grows. Full training will be provided, with a customer-focused service desk culture.

Qualifications

• Strong written and verbal communication in English.
• Basic technical knowledge with Windows operating systems.
• Experience in a service desk or customer support role.
• Ability to work in a structured, process-driven environment.
• Strong organizational skills and attention to detail.
• Experience with Linux environments.
• Experience supporting hardware and software.
• Knowledge of French or German is a plus.

Responsibilities

• Intake the issue into ITSM with accurate problem definition and impact/severity.
• Perform Level 1 troubleshooting across hardware, software, and cloud services.
• Diagnose and resolve known issues across supported platforms and operating systems.
• Use remote access tools and knowledge base articles to investigate incidents.
• Own incidents from initial contact through resolution or escalation.
• Provide remote technical support via phone, email, and chat.
• Coordinate with Level 2 and 3 teams for handover and escalation.
• Maintain accurate incident records in the ITSM system.

Skills

English communication

Windows OS

Linux environments

Service desk experience

Structured processes

Attention to detail

Additional languages (French or German

Education

High School diploma or equivalent

Job description

NCR Voyix is hiring a Technical Support Engineer - L1 in Cebu, Philippines. You will be the first point of contact, handling incidents across hardware, software, and cloud services, and owning issues from intake to resolution.

The role includes structured process adherence, knowledge sharing, and progression to Level 2/3 teams as expertise grows. Full training will be provided, with a customer-focused service desk culture.