Technical Support Representative

NCR Corporation; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

NCR Corporation is seeking a Technical Support Representative for its Technical Assistance Center in Cebu, Philippines. The role involves troubleshooting technical issues, providing customer care, and ensuring the smooth operation of retail and financial solutions.

Successful candidates will have 1-2 years of experience in technical support, strong communication skills, and a customer-centric approach. The position requires 24/7 shift coverage in an onsite setting.

Qualifications

• 1–2 years of experience in technical support or a similar role.
• Strong communication, customer service, and customer-handling skills.
• Solid technical aptitude and problem-solving ability.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices.
• Remotely diagnose issues and provide accurate solutions.
• Communicate with customers via phone, email, and chat.

Skills

Technical troubleshooting

Customer service

Problem-solving

Communication skills

Job description

Title: Technical Support Representative

Location: Cebu, Philippines

Summary

Join NCR Voyix’s Technical Assistance Center (TAC) and be the first line of support for our customers. You’ll troubleshoot technical issues, provide exceptional customer care, and help keep our retail, hospitality, financial, and cloud solutions running smoothly.

Key Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Required Qualifications

• 1–2 years of experience in technical support or a similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Ability to learn and apply new technical knowledge through training.

Shift & Work Arrangement

24/7 shift coverage (rotational shifts). Onsite position.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.