Tier 1 IT Support Specialist - Frontline Tech & Growth

Bold Business

Makati

On-site

PHP 201,000 - 357,000

Full time

13 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Bold Business in Manila is seeking a Tier 1 IT Support Specialist to be the first line of support for a global workforce. You will handle initial triage, basic troubleshooting, and access requests across core enterprise tools, escalating complex issues to Tier 2 while documenting tickets.

You should have solid fundamentals in Microsoft 365 and Google Workspace, strong troubleshooting instincts, and a drive to grow into security tools like Zscaler, RMM platforms, and VOIP/contact-center systems.

Qualifications

Basic understanding of Windows/macOS operating systems, Microsoft 365, and Google Workspace administration.
Strong problem-solving mindset with ability to follow runbooks and documentation.
Excellent customer service skills and clear written/verbal communication.
Willingness to learn security platforms, RMM, and enterprise VOIP solutions.

Responsibilities

Act as the frontline contact for end-users via ticketing system, email, and VOIP.
Log, categorize, and prioritize tickets in Jira Service Management per SLAs.
Perform initial troubleshooting using runbooks and diagnostic questions.
Resolve common Level 1 issues on first contact when possible.
Maintain thorough ticket records with symptoms, steps, and resolutions.
Provide Level 1 support for Windows and macOS endpoints.
Assist with onboarding/offboarding hardware deployment and asset handling.
Guide users through self-service and troubleshooting steps.
Document hardware details in IT asset management tools like Snipe-IT.
Provision and manage user accounts across core platforms.