Temenos Production Support Engineer

Indra Philippines, Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Indra Philippines, Inc. is seeking a skilled Incident Management engineer to join our IT operations team in the Philippines. You will handle L1–L3 support tickets, perform troubleshooting, and oversee COB batch processes, ensuring services meet SLAs.

Strong Temenos product knowledge and Java/Spring experience are essential. You will work with Linux environments, Oracle/DB2/PostgreSQL databases, and cloud/container tools like Kubernetes and AWS.

Qualifications

• Experience with Temenos Product Support platforms (T24 and Odyssey).
• Strong Java/J2EE development and Spring Boot experience.
• Proficient Linux administration and ITIL-based incident/change management.

Responsibilities

• Incident Management: Resolve L1/L2/L3 support tickets within SLAs.
• Troubleshooting & RCA: Perform root cause analysis of recurring faults.
• COB: Oversee end-of-day/month batch processing.
• Release & Change Support: Validate patches and upgrades before production.
• System Monitoring: Track performance with Grafana/Elasticsearch.

Skills

Temenos T24

Temenos Odyssey

Java

Spring Boot

Linux

ITIL

Tools

Kubernetes

AWS

Oracle

DB2

PostgreSQL

Job description

Incident Management: Resolve L1/L2/L3 support tickets, user queries, and critical system alerts within set Service Level Agreements (SLAs).

Troubleshooting & RCA: Perform root cause analysis (RCA) on recurring technical faults, database anomalies, or interface integration failures.

Close of Business (COB): Oversee and monitor end-of-day/end-of-month batch processing and COB execution.

Release & Change Support: Validate patches, application fixes, and infrastructure upgrades before deployment to production.

System Monitoring: Track application performance, stability, and availability using tools like Grafana, Elasticsearch, or custom dashboards.

Qualifications:

• Product Knowledge: Experience with Temenos Product Support platforms, such as Temenos Transact (T24) or Odyssey Triple A / Triple A Plus.
• Technical Stack: Proficiency in Java, J2EE, Spring Boot, and Linux environments.
• Database Skills: Experience with Oracle, DB2, or PostgreSQL.
• Frameworks: Familiarity with ITIL processes (Incident, Problem, Change Management) and cloud/container tools like Kubernetes and AWS.