Telephony Developer

Questronix Corporation; Philippines; On-site; PHP 446,400 - 558,000; Full time

Job summary

A contact center solutions provider in the Philippines is seeking a developer with experience in voice solutions. The role involves developing call flow scripts, handling telephony system improvements, and providing technical support. Ideal candidates should have at least 2 years of experience, particularly with Java VXML, SQL, and API integrations. Join a dynamic team to enhance user experiences in a contact center environment.

Qualifications

• At least 2 years experience on coding and development on Voice Solutions.
• Knowledge and background on call flow development.
• Experience with API integrations and development.

Responsibilities

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirements.
• Provide technical support for call flow changes and initiatives.
• Oversee the preparation and planning of call flows and communication improvements.

Skills

Coding and development on Voice Solutions

Call flow development

Java VXML

SQL

HTML

JavaScript

Tools

Oracle

Microsoft SQL

WebSphere

Eclipse

NetBeans

Postman

Twilio

Job description

Job Description

• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.

Qualifications

• At least 2 years experience on coding and development on Voice Solutions
• Has knowledge and background on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
• Has knowledge on API integrations and development