Telco Training Lead – Growth & Impact

VXI; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

VXI Philippines is seeking a trainer to deliver New Hire, Progression, and Enhancement training across client projects, covering soft and technical skills with class sizes up to 50. The role includes supervising trainees, developing training materials, and coordinating training activities.

The ideal candidate has 1–2 years of training experience, strong written and verbal communication, and proven classroom leadership, with telco training experience preferred.

Qualifications

• College degree or equivalent experience.
• Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint.
• Strong oral and written communication skills.
• Demonstrated ability in classroom leadership, classroom management, classroom organization.
• 1-2 years of training experience.
• Must have telco training experience.

Responsibilities

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes - up to 50).
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Skills

Communication skills

Classroom leadership

Training experience

Telco training experience

Written communication

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

VXI Philippines is seeking a trainer to deliver New Hire, Progression, and Enhancement training across client projects, covering soft and technical skills with class sizes up to 50. The role includes supervising trainees, developing training materials, and coordinating training activities.

The ideal candidate has 1–2 years of training experience, strong written and verbal communication, and proven classroom leadership, with telco training experience preferred.