Telco Customer Specialist| TTEC Novaliches | Up to ₱28K

TTEC; Quezon City; In loco; PHP 240.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Descrizione del lavoro

TTEC is seeking a Customer Service Representative for the night shift to work onsite in Novaliches, Quezon City. The role focuses on helping customers, resolving issues, and delivering exceptional service while leveraging product knowledge and strong communication skills.

Ideal candidates have completed senior high school or two years in college and at least 3 months of BPO experience, with proficient computer skills and a commitment to professional growth within a supportive environment.

Competenze

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Excellent verbal communication and business writing skills.
• Proficient in computer use.

Mansioni

• Answer incoming customer communications.
• Research to provide answers and resolve customer issues.
• Utilize product knowledge to assist customers.

Conoscenze

Verbal communication

Business writing

Research skills

Product knowledge

Computer literacy

BPO experience

Formazione

Senior high school or two years in college

Strumenti

Microsoft Office

Descrizione del lavoro

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Novaliches, Monday to Friday from 10am to 5pm at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.