Telco Process Excellence Lead (Lean Six Sigma)

MicroSourcing International; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing seeks a Process Improvement Manager to help transform our Australian telco client's operations from the Philippines. Based onsite in BGC, Taguig, you will lead Lean Six Sigma initiatives, model financial impacts, and drive end-to-end change across cross-functional teams.

You will partner with frontline teams, vendors, and senior leadership to align process redesign with strategic goals, delivering measurable customer and business benefits while advancing your career in a dynamic

Qualifications

• 4-5 years of experience as a Strategy Analyst/Manager, or 5-6 years in a Business/Financial Analyst or Manager role.
• Lean Six Sigma certification at Black Belt level (or Green Belt, depending on experience).
• Proven track record of delivering complex change projects that enhance Customer Experience and drive significant financial benefits.
• Strong analytical, financial modeling, and problem-solving skills with end-to-end process management.
• Relevant undergraduate degree (Finance, Economics, IT, Accounting, Business, or Engineering).

Responsibilities

• Identify key areas for process simplification and standardization to improve customer and employee experience (EX).
• Lead complex, cross-functional projects using Lean Six Sigma, Agile, and Human-Centered Design to develop strategic improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end-to-end execution of change initiatives outside your direct sphere of management control.
• Collaborate with frontline teams, vendors, and senior leadership to align process redesign opportunities with the business unit’s strategic goals.
• Provide expert advice on product and process design while managing the overall problem-solving framework to achieve realistic commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations tailored effectively for Senior Executives.

Skills

Process improvement

Lean Six Sigma

Data analysis

Financial modeling

Stakeholder management

Education

Finance

Economics

IT

Accounting

Business

Engineering

Tools

MS Excel

MS Visio

Minitab

Power BI

Tableau

SQL

Job description

MicroSourcing seeks a Process Improvement Manager to help transform our Australian telco client's operations from the Philippines. Based onsite in BGC, Taguig, you will lead Lean Six Sigma initiatives, model financial impacts, and drive end-to-end change across cross-functional teams.

You will partner with frontline teams, vendors, and senior leadership to align process redesign with strategic goals, delivering measurable customer and business benefits while advancing your career in a dynamic