Technology Onsite Support Professional

Qbe; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Qbe is seeking a Technology Onsite Support Professional in the Philippines to provide IT support at assigned sites and for remote workers, ensuring a high-quality end user experience.

You will troubleshoot hardware, software, networking and telephony, drive incident management, and promote service improvement and customer satisfaction.

The role emphasizes VIP onsite support for executives and collaboration across IT teams, with travel infrequent.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Some relevant work experience in IT support.
• Experience in an IT support role is preferred.

Responsibilities

• Support IT team strategy to enable delivery of business targets.
• Drive the development and maintenance of problem and incident management processes.
• Perform problem and incident management activities, including analysing, documenting and managing incidents or problems.
• Participate in the delivery of new IT support services and systems.
• Support asset management processes to ensure hardware and software solutions are delivered according to SLA.
• Promote a team orientation and encourage communication and information sharing.
• Provide VIP Onsite Support service for the Executive Community.
• Document support issues, resolutions, and customer feedback for accurate record-keeping.
• Monitor application and services changes to understand impact on customers and deliver excellent service.
• Identify and assess risks, lead risk-related dialogue, and support stakeholders in risk-based decisions.

Skills

Communication

Critical Thinking

Customer Service

Financial Systems

Incident Management

Incident Response

Information Technology (IT) Support

Team Collaboration

Performance Management

Mentorship

Problem Solving

Risk Management

Service Improvement

Stakeholder Management

Technical Support

Education

Bachelor's degree or equivalent

Job description

Technology Onsite Support Professional

Company : Qbe Job Type : Full Time Philippines

Job Description - Technology Onsite Support Professional

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide IT support for assigned sites and remote workers, ensuring a high-quality end user experience. This role focuses on troubleshooting hardware, software, networking, and telephony issues, with an emphasis on customer service, desktop and application support, and process improvement to meet client expectations and requirements. The role plays a direct role in supporting QBE customers by identifying areas for technology improvement and enhancing the overall customer experience.

Responsibilities:

• Support the implementation of the IT team strategy to enable delivery of overall business targets.
• Drive the development and maintenance of problem and incident management processes and procedures.
• Perform problem and incident management activities, including analysing, documenting, and managing incidents or problems.
• Participate in the delivery of new IT support services and systems.
• Support asset management processes to ensure hardware and software solutions are delivered according to SLA.
• Actively promote a team orientation and encourage communication and information sharing.
• Provide VIP Onsite Support service for the Executive Community.
• Document support issues, resolutions, and customer feedback for accurate record-keepin
• Monitor application and services changes to understand the impact on customers, and provide excellent customer service through daily interactions.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience in an IT support role.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
  

Preferred Qualifications include:

• Relevant tertiary qualifications.

Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs:Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Communication, Critical Thinking, Customer Service, Financial Systems, Incident Management, Incident Response, Information Technology (IT) Support, Intentional collaboration, Managing performance, Mentorship, Problem Solving, Risk Management, Service Improvement, Stakeholder Management, Technical Support

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.