Identity & Access Management Specialist - Cebu/Manila

QBE Group Shared Services Centre; Cebu City; On-site; PHP 420,000 - 720,000; Full time

Job summary

QBE Group Shared Services Centre is looking for an Identity and Access Management (IAM) professional to oversee and manage access controls globally. You will lead IAM processes, handle complex access requests, and support senior analysts and leaders on projects, engaging with customers at all levels including senior leadership.

Key responsibilities include managing demand via the ticket system, maintaining least-privileged access for joiners/movers/leavers, and ensuring adherence to ITIL and

Qualifications

• A tertiary degree or equivalent combination of education and work experience.
• Experience with identity and access management in a complex, fast-paced environment.
• Experience with AD, RACF and other access management tools.

Responsibilities

• Manage demand through the global ticket and request management tool.
• Maintain least privileged access for joiners, movers, leavers and authorised users.
• Respond to information security and access inquiries per defined processes.
• Ensure compliance with security policies and ITIL guidelines.
• Meet SLAs with timely JML handling and access requests.
• Build relationships with business customers to ensure service delivery.
• Provide guidance on IT security and access-related activities.
• Analyse requests to ensure proper separation of duties.
• Produce management information for reporting and decision-making.
• Investigate and resolve access-related inquiries with minimal disruption.

Skills

IAM Operations

Analytical Thinking

Problem Solving

Stakeholder Management

IT Security Operations

Decision Making

Adaptability

Customer Service

Education

Tertiary Degree

Tools

Active Directory (AD)

RACF

Other IAM tools

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to oversee and manage access controls for safeguarding QBE data and resources globally, by leading identity and access management processes. This includes handling complex access requests, supporting senior analysts and team leaders on projects, and engaging with customers at various levels, including senior leadership.

Responsibilities

• Manage demand through the global ticket and request management tool to ensure effective queue management.
• Maintain least privileged access to QBE systems for joiners, movers, leavers (JML) and authorised users, ensuring access is in line with job function.
• Respond to information security and access-related questions and inquiries, ensuring adherence to defined service processes and ITIL best practice guidelines.
• Consistent compliance with defined controls, processes, and security policies.
• Timeliness and accuracy in handling JML and additional access requests, meeting defined SLAs.
• Build and maintain strong relationships with business customers to ensure service delivery meets expectations.
• Provide advice and guidance for IT security and user access-related activities.
• Independently analyse requests to ensure proper separation of duties and least privileged concept is applied.
• Produce accurate management information for effective reporting and decision-making.
• Investigate and resolve access-related inquiries, minimising business disruption.

Work Experience

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience with identity and access management in a complex, fast-paced environment.
• Experience with Active Directory (AD), RACF, and other access management tools.
• Experience within financial services, preferably insurance industry.
• Experience working with outsourced service partners.

Qualifications

Necessary Qualifications include:

• A Tertiary Degree or an equivalent combination of education and work experience.

Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs:Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Active Directory Software, Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Decision Making, Identity and Access Management (IAM) Operations, Intentional collaboration, IT Security Operations, Managing performance, Operating Systems (OS), Problem Solving, Risk Management, Service Delivery, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.