Technology Analyst 3

Asurion; Philippines; On-site; PHP 400,000 - 640,000; Full time

Job summary

Asurion is seeking a functional expert in requirements analysis and process improvement to lead intake conversations, translate complex business needs into technical specs, and drive end‑to‑end platform enhancements. You will mentor junior analysts and collaborate with engineering to deliver scalable, compliant solutions.

The role emphasizes automation, governance, and innovation across enterprise platforms such as Workday, ServiceNow, and Power Platform, with a hybrid on‑site presence at the

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 5–8 years of relevant experience across product ownership, technology analysis, delivery management, or software engineering.
• Strong analytical and problem‑solving skills with the ability to lead complex initiatives independently and mentor others.
• Demonstrated experience using AI tools to improve productivity, quality, or decision‑making.
• Effective written and verbal communication, including translating complex concepts for non‑technical stakeholders.

Responsibilities

• Lead intake conversations with business partners and shape platform work.
• Analyze complex business processes and prioritize automation, simplification, and optimization opportunities.
• Translate complex business requirements into system configurations, workflows, and technical specifications; mentor junior analysts.
• Drive end‑to‑end implementation of complex enhancements, manage risks, and ensure delivery quality.
• Champion governance, security, and compliance standards in solutions.
• Develop test cases, acceptance criteria, and reusable documentation frameworks.

Skills

Analytical thinking

Problem solving

Communication skills

Mentoring

AI tools usage

Education

Bachelor's degree in Computer Science, MIS, Engineering or equivalent

Tools

Workday

ServiceNow

Power Platform

APIs & data management

Job description

Overview

This position is a functional expert in requirements analysis and process improvement. The role requires solid experience in adjacent disciplines such as project management and solutions engineering. The individual must be detail oriented and maintain a high level of ownership with a keen ability for problem solving, innovating, and relationship building. Responsibilities include developing detailed project charters and project schedules, including goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown structures, use cases, test cases, and training needs for all project assignments.

About the Team

Asurion has led the technology protection industry for two decades, providing premier support solutions to enable optimum use of technology. The Employee Experience Technology (EET) team builds and operates enterprise platforms such as Workday, ServiceNow, Power Platform, and custom applications that simplify processes, reduce manual effort, and deliver solutions at scale.

Responsibilities

Intake and Business Analysis

Serve as a subject matter expert in intake conversations with business partners, proactively shaping the direction of platform work and surfacing needs before requirements are fully defined. Lead analysis of complex business processes and drive team prioritization of automation, simplification, and optimization opportunities—anticipating downstream impact, not just current‑state gaps. Define evaluation frameworks for automation requests, assessing reach, impact, time savings, and cost savings, and guiding development teams on confidence and effort estimates. Leverage depth in experience to know when to route requests appropriately for architectural, security, and privacy guidance and apply additional governance expectations as needed. Lead the translation of complex business requirements into system configurations, workflows, and technical specifications, and actively mentor junior analysts through the process. Drive the end‑to‑end implementation of complex enhancements, proactively managing risks, stakeholder alignment, and delivery quality throughout.

Solutions Delivery

Leverage platform experience to collaborate with engineers in the design, configuration, and deployment of complex platform enhancements and new capabilities as you translate business needs into technical specifications. Drive project activities including planning, documentation, testing, training, and deployment—providing guidance and oversight to junior analysts and raising the overall quality of delivery. Champion governance, security, and compliance standards, proactively ensuring solutions meet requirements and identifying gaps before they escalate into issues.

Documentation and Knowledge Management

Define and maintain standards for process documentation, user guides, technical documentation, and support materials across the team. Establish documentation practices that enable knowledge transfer, reduce individual dependency, and support platform scalability over time. Lead the development of comprehensive test cases, acceptance criteria, and reusable documentation frameworks that junior analysts can build from.

Platform Support

Support the administration, maintenance, and continuous improvement of enterprise technology platforms. Proactively identify, investigate, and resolve complex technical and functional issues before they impact the business, and document findings to build team‑wide knowledge. Lead testing strategies including unit, integration, and user acceptance testing, and mentor junior analysts in testing best practices and quality standards.

Continuous Learning and Innovation

Maintain recognized expertise in enterprise platforms and emerging technologies and proactively share insights that elevate the capability of the broader team. Stay informed on platform capabilities, best practices, and industry trends, and proactively share insights with the team. Proactively identify, evaluate, and champion opportunities to leverage technology to improve business processes and employee productivity at scale. Lead the application of AI tools across analysis, documentation, testing, and delivery, and actively mentor others in adopting AI‑forward practices to drive team‑wide innovation and efficiency.

Qualifications

Required Qualifications

• Bachelor's degree in a related field (e.g., Computer Science, MIS, Engineering) or equivalent practical experience.
• 5–8 years of relevant experience across product ownership, technology analysis, delivery management, or software engineering.
• Strong analytical and problem‑solving skills with demonstrated ability to lead complex initiatives independently and mentor others through ambiguity.
• Demonstrated experience using AI tools (such as generative AI assistants or automation copilots) to improve productivity, quality, or decision‑making, with a willingness to continuously adopt new AI capabilities.
• Effective written and verbal communication skills, including the ability to translate complex technical concepts for non‑technical stakeholders.
• Proven ability to develop deep expertise in new technologies quickly and apply it across team and organizational contexts.
• Strong attention to detail and organizational skills, with the ability to manage multiple complex priorities concurrently.
• Demonstrated ability to mentor and develop junior analysts, contributing to team capability and a culture of continuous improvement.
• Ability to work in a hybrid environment, including on‑site presence at the PDOC.

Preferred Experience

• Experience with enterprise platforms such as Workday, UKG, ServiceNow, Microsoft Power Platform, or similar systems, with a track record of delivering measurable improvements.
• Experience leading reporting, data analysis, or workflow automation initiatives end‑to‑end.
• Strong experience with Agile delivery methodologies, including experience leading ceremonies or guiding delivery teams.
• Deep understanding of system integrations, APIs, or data management concepts, with experience applying them in a platform context.
• Experience leading the administration, improvement, or governance of internal business applications.
• Ability to work Mid‑Shift for overall with US Team hours to align global work and priorities will enable tremendous success for this role.

Asurion is an equal‑opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.