Technical Support Specialist I: Software, Database Helpdesk

RELX; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

LexisNexis is seeking a Technical Support Associate to provide high-quality telephonic technical support to customers, covering software, web products, installation, and database maintenance. The role includes escalation of unresolved issues and collaboration with team members to improve overall knowledge and performance.

The successful candidate will handle account-related issues, including ID/password assistance and billing support, while maintaining positive relationships to ensure customer

Responsibilities

• Provides high quality telephonic technical support for software, web products, installation and upgrades
• Escalates unresolved issues to the correct department
• Assists with account-related issues including ID/password and billing support
• Maintains positive relationships with internal and external contacts to promote customer satisfaction

Job description

LexisNexis is seeking a Technical Support Associate to provide high-quality telephonic technical support to customers, covering software, web products, installation, and database maintenance. The role includes escalation of unresolved issues and collaboration with team members to improve overall knowledge and performance.

The successful candidate will handle account-related issues, including ID/password assistance and billing support, while maintaining positive relationships to ensure customer