Technical Support Specialist — First-Call Expert

FPS Innovation Labs; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Full Potential Solutions (FPS) in Davao City, Philippines, seeks a Technical Chat Support Representative to resolve issues, educate customers, and achieve first-call resolutions across devices and services. You will handle troubleshooting, guide users, and maintain confidentiality.

Strong English communication, problem-solving, and the ability to work in shifting schedules are essential, with opportunities for growth in a fast-expanding omnichannel team.

Qualifications

• 1–2 years in Technical Support / Customer Service.
• Experience in Telco programs is preferred.
• Willingness to work in shifting schedules (evenings/nights/weekends/holidays).

Responsibilities

• Listen and attend to customer needs with empathy.
• Identify and troubleshoot basic issues (cable, internet, VOIP) over call centers.
• Educate customers on support options and steps to resolve issues.
• Aim for first-call resolution while keeping information confidential.
• Manage, install, and uninstall applications and software.
• Handle devices including PCs, Macs, smartphones, tablets.

Skills

English communication

Problem solving

Customer communication

Multi-tasking

Shift work

Troubleshooting

Software installation

PC hardware

Internet concepts

Education

Senior High School or equivalent

Tools

Outlook

Gmail

Job description

Full Potential Solutions (FPS) in Davao City, Philippines, seeks a Technical Chat Support Representative to resolve issues, educate customers, and achieve first-call resolutions across devices and services. You will handle troubleshooting, guide users, and maintain confidentiality.

Strong English communication, problem-solving, and the ability to work in shifting schedules are essential, with opportunities for growth in a fast-expanding omnichannel team.