Technical Support Specialist (Biometrics/IT)

Dempsey Resource Management; Quezon City; On-site; PHP 179,000 - 201,000; Full time

Job summary

Dempsey Resource Management in Ortigas, Pasig is seeking a competent IT helpdesk specialist to provide technical support to users via phone, email, or chat. The role requires strong communication and a customer-focused mindset to resolve issues efficiently.

Responsibilities include diagnosing and resolving technical problems, documenting incidents, and assisting with user guides while collaborating with internal teams to escalate complex problems. Shift work may be required.

Qualifications

• Degree in IT or related field required.
• Experience in technical support or similar role.
• Strong knowledge of hardware and software.
• Excellent verbal and written communication skills.
• Ability to work under pressure and stay detail-focused.
• Customer-oriented and able to multitask.
• Basic networking knowledge is preferred.
• Willingness to work in shifts if necessary.
• Good communication with clients.

Responsibilities

• Provide technical support to users via phone, email, or chat
• Diagnose and resolve technical issues
• Document incidents and provided solutions
• Collaborate with internal teams to escalate complex problems
• Test and validate new features
• Create and update user guides
• Monitor systems and report anomalies
• Offer basic training to users
• Maintain a high level of customer satisfaction
• Participate in ongoing training sessions

Skills

IT knowledge

Technical support

Hardware knowledge

Software knowledge

Verbal & written communication

Under pressure

Customer-oriented

Shift availability

Networking basics

Multitasking

Team spirit

Client communication

Confidence in speaking

Biometrics knowledge (a plus)

Education

IT related degree

Job description

Dempsey Resource Management in Ortigas, Pasig is seeking a competent IT helpdesk specialist to provide technical support to users via phone, email, or chat. The role requires strong communication and a customer-focused mindset to resolve issues efficiently.

Responsibilities include diagnosing and resolving technical problems, documenting incidents, and assisting with user guides while collaborating with internal teams to escalate complex problems. Shift work may be required.