Technical Support Specialist - 24/7 POS & Cloud Helpdesk

NCR Voyix; Cebu City; On-site; PHP 279,000 - 402,000; Full time

Job summary

NCR Voyix in Cebu, Philippines is seeking a Technical Support Representative to be the first line of defense for our TAC customers. You’ll troubleshoot POS devices and related equipment, provide timely solutions, and help keep retail, hospitality, and financial solutions running smoothly.

The role requires 1–2 years in technical support, strong communication skills, and the ability to learn new technologies through training.

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem-solving ability.
• Ability to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical support

Customer service

Communication

Problem solving

Learning agility

Job description

NCR Voyix in Cebu, Philippines is seeking a Technical Support Representative to be the first line of defense for our TAC customers. You’ll troubleshoot POS devices and related equipment, provide timely solutions, and help keep retail, hospitality, and financial solutions running smoothly.

The role requires 1–2 years in technical support, strong communication skills, and the ability to learn new technologies through training.