Technical Support Specialist

Pyramid Consulting, Inc; Mexico; On-site; PHP 368,550 - 737,100; Full time

Job summary

Pyramid Consulting, Inc is seeking an experienced L2 application maintenance and support specialist. You will resolve L2 issues with detailed analysis and assist with code fixes and rigorous testing where required.

The role requires strong Unix skills, proficiency in writing SQL queries, and familiarity with scripting languages; AWS knowledge is preferred. You will work across product servers and client environments, contributing to CD and performance improvements in a global team.

Qualifications

• 3+ years of experience in application maintenance and support at L2 level.
• Strong in Unix.
• Strong in writing SQL queries.
• AWS knowledge with hands-on preferred.
• Knowledge of scripting/coding languages, preferably Java.

Responsibilities

• Provide support for resolving L2 issues with detailed analysis.
• Assist with code fixes and thorough testing when required.
• Work on supporting product servers and clients on modern platforms.
• Contribute to continuous improvement and delivery while enhancing performance.
• Collaborate effectively with team members and communicate in a global environment.
• Perform RCA of production issues and implement corrective actions.

Skills

Unix

SQL

L2 support

AWS knowledge

Java

Scripting languages

Job description

Job Description

Mandatory Skills:

• 3+ years of relevant experience in application Maintenance and Support with L2 role
• Strong in Unix
• Strong in writing SQL queries.
• AWS knowledge and minimum hands on is preferable
• Knowledge on any other scripting/Coding languages – preferably Java

Details:

• Actively provide support for resolution of L2 issues with detailed analysis.
• Also help with code fixes and rigorous testing where required
• Good knowledge of Unix, SQL and scripting languages
• Work on supporting Product servers and clients on cutting-edge platforms.
• Contribute to our continuous improvement and continuous delivery Continually focus on enhancing the performance of the applications
• Work effectively in collaboration with other team members
• Provide technical feedback and support to Development teams Perform detailed RCA of issues in production, and implement corrective actions Validated collaboration and communication skills, being able to lead in a global environment