Technical Support Representative 1

Dexcom Inc.; Asturias; Hybrid; PHP 1,845,018 - 2,767,527; Full time

Benefits offered by this job

Comprehensive benefits program

Career development opportunities

Exposure to innovative technology

Job summary

Dexcom Inc. is seeking a Technical Support Representative in Asturias, Cebu, to interact with diabetes patients and provide troubleshooting assistance for Dexcom products.

Your role will involve resolving product inquiries through various communication channels while ensuring a high-quality experience for patients. Candidates should have customer service experience and a college level education.

The position offers hybrid work arrangements and opportunities for growth within a pioneering healthcare company.

Qualifications

• Experience working in a contact center.
• Preferably with a technical background.
• Willing to work on a hybrid/flex work arrangement.

Responsibilities

• Respond to customer product inquiries via telephone, email, and chat.
• Resolve customer concerns regarding product usage.
• Troubleshoot issues with equipment or software.

Skills

Customer service

Troubleshooting

Technical knowledge

Education

High school diploma or equivalent

College level education

Job description

Overview

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We aim to empower people to take control of health and continue to develop solutions for serious health conditions.

Job Summary

As a Technical Support Representative, you will interact with patients, parents, and caretakers of people affected by diabetes that use Dexcom products. You will provide troubleshooting assistance and ensure a high‑quality experience for each patient.

Responsibilities

• Respond to customer product inquiries via telephone, written email and chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Demonstrate interpersonal skills and technical product knowledge to respond to daily customer‑centric activities.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

Qualifications

• Experience working in a contact center.
• Preferably with technical background.
• Willing to work on a hybrid/flex work arrangement.
• Must have a college level education.

Benefits

• Front‑row seat to life‑changing CGM technology and exposure to Dexcom warriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and tuition reimbursement.
• Exciting and innovative, industry‑leading organization committed to employees, customers, and communities.

Travel Required

0‑5%

Experience and Education Requirements

Typically requires 0‑2 years of related experience and a high school diploma/certificate or equivalent.