Technical Support Representative

Emapta Global; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive Salary Package

Prime Makati office location

HMO coverage with dependents

Fixed weekends off

Salary Advance Program

Emapta Academy upskilling

Office gyms access

Lifestyle perks

Referral incentives

Government and company benefits

20 annual leave days (5 cashable)

Engaging activities

Mentorship and global exposure

Career growth

Diverse supportive environment

Job summary

Emapta Philippines is seeking a Provisioning Coordinator to own end-to-end service provisioning, coordinating with internal and external stakeholders, and driving timely delivery across telecom networks.

The role requires 1–3 years in provisioning, strong IT mindset, proficiency with CRM and ticketing systems, and excellent communication. On-site at Makati, with a focus on reliable service deployment.

Qualifications

• 1–3 years of provisioning experience in a telecom company or network service provider preferred.
• Keen IT and internet technology interest, with a technically minded approach.
• Experience using Customer Management Systems, Ticketing Systems, and the Microsoft Office suite.
• Strong analytical skills and troubleshooting ability.
• Attention to detail and accuracy in work.
• Advanced customer focus with internal and external stakeholders.
• Strong relationship-building and influencing skills.
• Excellent verbal and written communication skills.
• Strong prioritization and time management.
• Ability to drive for results and focus on outcomes.
• Proactive, takes initiative and shows drive.
• Ability to form quality opinions and make sound decisions based on reasoning.
• Willingness to own network incidents from start to finish.

Responsibilities

• Develop relationships with Sales, Network Engineering, and Field Operations teams.
• Provide high-level customer service at every interaction.
• Manage customer expectations and communicate timelines.
• Serve as primary contact for customers and third-party providers during provisioning.
• Coordinate with service providers for efficiency and timely delivery.
• Respond within SLAs for end-to-end provisioning services.
• Verify and process accurate customer information and documentation.
• Record and process sales orders and delegate tasks to teams.
• Ensure permissions and feasibility are confirmed for service completion.
• Maintain knowledge of internal systems and procedures for efficiency.
• Identify and report network incidents in a timely manner.
• Perform related tasks to support customers and operations.

Skills

Provisioning experience

Technical mindset

IT systems proficiency

Analytical thinking

Attention to detail

Customer focus

Relationship building

Communication

Time management

Results oriented

Initiative

Decision making

Incident ownership

Tools

Microsoft Office

CRM systems

Ticketing systems

Job description

Connect Customers to Reliable Services Through Better Coordination

Reliable business connectivity starts with efficient provisioning and strong coordination. Behind every successful service activation is a professional who brings customers, service providers, and technical teams together to keep operations moving. As a Provisioning Coordinator, you'll take ownership of end-to-end service provisioning, coordinate with internal and external stakeholders, and help ensure timely service delivery across telecommunications networks. Build your career with Emapta, where top 1% talent gains access to international business experience, long-term career stability, and a premium professional environment that recognizes expertise and ambition.

Job Overview

• Employment Type: Full-time
• Shift: Rotating schedule, Weekends off
• Work Setup: Onsite, PNB Makati

Exciting Perks Await!

• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1 to 3 years of experience working in a provisioning role in a telecommunications company and/or network service provider preferred
• A keen interest in IT and internet-based technology, with a natural inclination toward being technically minded
• High ability to manage through IT systems, with experience using Customer Management Systems, Ticketing Systems, and the Microsoft suite of products
• Strong analytical skills and the ability to troubleshoot
• Strong attention to detail and accuracy skills
• Advanced level of customer focus with internal and external stakeholders
• Strong relationship-building and influencing skills
• Strong verbal and written communication skills
• Strong prioritization and time management skills
• Strong ability to drive for results and focus on outcomes
• Strong ability to show initiative and be proactive
• Ability to form quality opinions and make sound decisions based on logical reasoning
• Willingness to take ownership of network incidents from start to finish (own the resolution, not just the cause of the fault)

Key Responsibilities

• Develop effective relationships with key stakeholders, including Sales, Network Engineering, and Field Operations teams
• Provide high-level customer service at every interaction
• Manage customer expectations proactively and communicate process timelines
• Serve as the primary contact for customers and third-party providers during the provisioning of services
• Coordinate with service providers to ensure efficiency and timely service delivery
• Respond within service-level agreements for end-to-end provisioning services
• Verify and process accurate customer information and documentation
• Record and process sales orders promptly and delegate tasks to relevant teams
• Ensure permissions, access, and technical feasibility are confirmed for service completion
• Maintain updated knowledge of internal systems and procedures for efficient operations
• Identify and report network incidents in a timely manner
• Perform other related tasks as needed to support customers and operations

About the Client

Our client operates in the telecommunications and network services industry, delivering connectivity, internet, and communication solutions to businesses and customers across multiple regions. With a focus on reliable service delivery, network performance, and customer experience, the organization helps businesses stay connected through quality telecommunications infrastructure and support services. Its operations bring together service provisioning, network coordination, and customer support to ensure efficient service delivery in a fast-paced and evolving connectivity landscape.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.