Technical Support Representative

Emapta Global; Makati; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO coverage with dependent upon reg.

Salary advance program

Upskilling through Emapta Academy

Gym access (24/7)

Lifestyle perks

20 annual leaves (incl. 5 cash convert

Job summary

Emapta Global in Makati seeks a Provisioning Coordinator to own end-to-end service provisioning, coordinating with Sales, Network Engineering, and Field Operations to ensure timely activation for customers.

The role is onsite in PNB Makati and requires strong IT/system skills, customer focus, and the ability to work with CRM and ticketing tools to support reliable connectivity and excellent service delivery.

Qualifications

• 1 to 3 years of experience in provisioning in a telecoms or network services context.
• Interest in IT and internet-based technology with a technical mindset.
• Experience using Customer Management Systems, Ticketing Systems, and the Microsoft suite.

Responsibilities

• Develop relationships with Sales, Network Engineering, and Field Operations teams.
• Provide high-level customer service at every interaction.
• Coordinate with customers and third-party providers during provisioning; ensure timely service delivery.
• Verify and process accurate customer information and documentation; record sales orders.
• Maintain knowledge of internal systems and procedures; identify and report network incidents.

Skills

Provisioning experience

IT mindset

Customer focus

Stakeholder coordination

MS Office

Ticketing systems

Tools

CRM systems

Ticketing systems

Microsoft Office

Job description

Connect Customers to Reliable Services Through Better Coordination

Reliable business connectivity starts with efficient provisioning and strong coordination. Behind every successful service activation is a professional who brings customers, service providers, and technical teams together to keep operations moving. As a Provisioning Coordinator, you'll take ownership of end-to-end service provisioning, coordinate with internal and external stakeholders, and help ensure timely service delivery across telecommunications networks. Build your career with Emapta, where top 1% talent gains access to international business experience, long-term career stability, and a premium professional environment that recognizes expertise and ambition.

Job Overview

• Employment Type: Full-time
• Work Setup: Onsite, PNB Makati
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

• 1 to 3 years of experience working in a provisioning role in a telecommunications company and/or network service provider preferred
• A keen interest in IT and internet-based technology, with a natural inclination toward being technically minded
• High ability to manage through IT systems, with experience using Customer Management Systems, Ticketing Systems, and the Microsoft suite of products
• Strong analytical skills and the ability to troubleshoot
• Strong attention to detail and accuracy skills
• Advanced level of customer focus with internal and external stakeholders
• Strong relationship-building and influencing skills
• Strong verbal and written communication skills
• Strong prioritization and time management skills
• Strong ability to drive for results and focus on outcomes
• Strong ability to show initiative and be proactive
• Ability to form quality opinions and make sound decisions based on logical reasoning
• Willingness to take ownership of network incidents from start to finish (own the resolution, not just the cause of the fault)

Key Responsibilities

• Develop effective relationships with key stakeholders, including Sales, Network Engineering, and Field Operations teams
• Provide high-level customer service at every interaction
• Manage customer expectations proactively and communicate process timelines
• Serve as the primary contact for customers and third-party providers during the provisioning of services
• Coordinate with service providers to ensure efficiency and timely service delivery
• Respond within service-level agreements for end-to-end provisioning services
• Verify and process accurate customer information and documentation
• Record and process sales orders promptly and delegate tasks to relevant teams
• Ensure permissions, access, and technical feasibility are confirmed for service completion
• Maintain updated knowledge of internal systems and procedures for efficient operations
• Identify and report network incidents in a timely manner
• Perform other related tasks as needed to support customers and operations

About the Client

Our client operates in the telecommunications and network services industry, delivering connectivity, internet, and communication solutions to businesses and customers across multiple regions. With a focus on reliable service delivery, network performance, and customer experience, the organization helps businesses stay connected through quality telecommunications infrastructure and support services. Its operations bring together service provisioning, network coordination, and customer support to ensure efficient service delivery in a fast-paced and evolving connectivity landscape.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.