Technical Support Representative

Pronet Systems Integrated Network Solution Inc.; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A technology solutions provider in Cavite is seeking a Technical Support professional. The role involves system development responsibility, project coordination, and maintaining customer relations. Candidates must have a Bachelor's degree in a relevant field and ideally have 1 year of experience in technical support. Benefits include health insurance and various leave options.

Qualifications

• Must possess a Bachelor's/College Degree in Technical or IT-related fields.
• Preferably 1-year experience in technical support.
• Background in project technical support is a plus.

Responsibilities

• Assumes complete system development responsibility under guidance.
• Coordinates with sales and admin for proposal management.
• Prepares necessary data for customer technical requirements.
• Maintains technical liaison with customers and vendors.
• Conducts system testing and commissioning.

Skills

Technical support

Attention to detail

Education

Bachelor’s/College Degree in Technical or IT-related course

Job description

Pronet Systems Integrated Network Solution Inc.

On-site - Cavite 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

• Assumes complete system development responsibility under the guidance of a Project Engineer and/or the Project Manager for proposals and projects assigned. Coordinates with the representatives of Sales and Admin to plan and manage proposals.
• Does secondary estimates and maintains effective control of product cost. Secondary design engineer of the project, ensuring all project requirements are met according to standard and specifications on site.
• Provides instruction to other disciplines on project/proposal action required in the form of written instructions, purchase requisitions, and inter-office correspondences.
• Prepares all necessary data to satisfy customer technical requirements.
• Maintains technical liaison with customers and vendors working through Marketing and Purchasing Departments.
• Maintains an accurate accounting of project activity on system design via on-time submission of the daily Project Status Report.
• System Testing and Commissioning.
• Additional duties that may be deemed appropriate by the Business Unit Manager within policy to aid efficiency and project advancement.
• Research, reviews, test, develop systems and equipment for product demonstration and installation.
• Candidate must possess at least a Bachelor’s/College Degree Technical or IT-related course, such as Computer Engineering, ECE, IT, Computer Science.
• Preferably 1-year experience employee specializing in Technical support.
• With a background in project technical support.
• High attention to detail and accuracy.

Technical Support Networking

Working Location

Trece Martires City, Cavite, Philippines

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