Technical Support Officer (Domestic/Textile) | Trainee Non-food Products Advisor

SGS Global Business Services Asia Inc.; Muntinlupa; On-site; PHP 600,000 - 840,000; Full time

Job summary

SGS Global Business Services Asia Inc. is seeking an Advisor for Non-Food Compliance to ensure adherence to legislation, codes of practice, and industry guidelines.

You will guide reviews, maintain compliance standards, and foster strong client relationships while contributing to regulatory insights. The role requires a Bachelor's degree and a technical background with knowledge of test methods and reports, plus excellent organizational and communication skills.

Qualifications

• Bachelor's degree in a relevant field.
• Understanding of consumer protection legislation.
• Technical background with knowledge of test methods and technical reports.
• Strong organizational and time-management skills.
• Ability to communicate at all levels and work independently.

Responsibilities

• Provide guidance, reviews, and maintain compliance standards in line with legislation and industry guidelines.
• Establish and maintain effective communication with clients, suppliers, and internal stakeholders.
• Develop a comprehensive technical sign-off checklist to ensure regulatory compliance.
• Create and maintain clear working instructions to support consistent processes.
• Train and onboard junior staff and contribute to advisory business growth.

Skills

Regulatory compliance

Stakeholder communication

Time management

Attention to detail

IT skills

Education

Bachelor's degree

Tools

MS Office

Job description

About the role

The Advisor for Non-Food Compliance plays a pivotal role within the Advisory Team, ensuring the adherence to legislation, codes of practice, and industry guidelines. This position is responsible for providing guidance, conducting thorough reviews, and maintaining compliance standards in a dynamic regulatory landscape. The role encompasses various tasks, from pack copy validation to product specifications oversight, fostering client relationships, and actively contributing to regulatory insights.

Key responsibilities

• Prepare, check, question and approve pack copy/product specifications in accordance with the client's requirements taking information from supplier specifications, ensuring adherence to all current and pending EU and UK legislation, codes of practice, client requirements and industry guidelines

• Establish and maintain effective communication with clients, suppliers, design agencies, print houses, and other internal or external stakeholders

• Attend internal and external meetings as required, collaborating with business development/account manager, clients, suppliers, enforcement agencies, and other relevant entities

• Provide advice and guidance to internal and external parties relating to legislation, codes of practice, and guidelines

• Keep well informed and up to date on all relevant legislation, codes of practice, industry guidelines, news and events and trends within the non-food and consumer products industry

• Develop a comprehensive technical sign-off checklist as a standardized tool to confirm that all regulatory work meets current required standards/legislation and is free from errors

• Develop and maintain clear, comprehensive working instructions to support consistent processes and knowledge transfer

• Ensure that appropriate backup personnel are trained and prepared to cover responsibilities during absences

• Responsible for training and cross training within the advisory team, including onboarding junior advisors and technologists

• Contribute to the growth of the advisory business and maintain strong client relationships

About you

• Bachelor's degree qualification in a relevant field

• Technical background with an understanding of test methods technical reports

• Appreciation of consumer protection legislation

• Technical background preferably in consumer products

• Highly organised and a proven ability to meet deadlines

• Excellent organisational, time management, and prioritisation skills

• Ability to communicate at all levels internally and externally

• Calm and controlled under pressure, confident in decision-making, able to work independently

• Strong IT skills

• Keen to learn and take a proactive approach to expand own knowledge