Technical Support (Mindanao)

Royal Cablevision Corporation; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Royal Cablevision Corporation is seeking a Technical Support professional for Mindanao and will be assigned at Country Homes, Brgy. Cabantian, Davao City.

The role focuses on activating/comissioning services, providing tiered support for enterprise networks, and ensuring SLA-driven resolutions. The ideal candidate has a BS in Computer Engineering/IT/CS, solid TCP/IP networking knowledge, and familiarity with routers, switches, firewalls, WLAN, VLANs, and monitoring tools.

Qualifications

• Must be a graduate of any of these programs: B.S. in Computer Engineering, Information Technology, or Computer Science.
• Strong understanding of TCP/IP networking.
• Experience with routers, switches, firewalls, wireless networking, and VLAN configuration.
• Familiarity with network monitoring and troubleshooting tools.
• Knowledge of IP addressing, routing, switching, and network security fundamentals.
• Having relevant certifications is an advantage (HClA, MikroTik MTCNA, etc.)
• Willing to be assigned at Country Homes, Brgy. Cabantian, Davao City.

Responsibilities

• Perform activation and commissioning of corporate, government, and special project services.
• Provide first-level and second-level technical support for enterprise network services.
• Respond promptly to scheduled maintenance activities and emergency network outages.
• Conduct remote troubleshooting and coordinate on-site support when necessary.
• Ensure service requests and incidents are resolved within agreed Service Level Agreements (SLAs).
• Provide technical assistance during project implementation and migration activities.
• Support preventive maintenance activities for network infrastructure.
• Conduct customer technical orientation after service activation when required.
• Provide after-hours or on-call technical support during critical outages or emergency maintenance.

Skills

TCP/IP networking

Routers & switches

Firewalls & VLANs

Wireless networking

Network monitoring

Troubleshooting

IP addressing & routing

Network security fundamentals

Certifications (advantage)

Education

Bachelor of Science in Computer Engineering, IT, or CS

Job description

Are you a BS Computer Engineering, IT, or Computer Science graduate ready to launch your career? Join the Royal Cable family as our Technical Support (Mindanao).

Qualifications:

• Must be a graduate of any of these programs: Bachelor of Science in Computer Engineering, Information Technology, Computer Science, or any related field.

• Strong understanding of TCP/IP networking.

• Experience with routers, switches, firewalls, wireless networking, and VLAN configuration.

• Familiarity with network monitoring and troubleshooting tools.

• Knowledge of IP addressing, routing, switching, and network security fundamentals.

• Having relevant certifications is an advantage (HClA, MikroTik MTCNA, etc.)

• Willing to be assigned at Country Homes, Brgy. Cabantian, Davao City.

Job Description:

1. Perform activation and commissioning of corporate, government, and special project services.

2. Provide first-level and second-level technical support for enterprise network services.

3. Respond promptly to scheduled maintenance activities and emergency network outages.

4. Conduct remote troubleshooting and coordinate on-site support when necessary.

5. Ensure service requests and incidents are resolved within agreed Service Level Agreements (SLAs).

6. Provide technical assistance during project implementation and migration activities.

7. Support preventive maintenance activities for network infrastructure.

8. Conduct customer technical orientation after service activation when required.

9. Provide after-hours or on-call technical support during critical outages or emergency maintenance.

Royal Cable is a 100% Filipino-owned company that provides broadband and cable services and has become the preferred internet service provider across cities and municipalities in the province of Laguna. We aim to deliver an excellent and unparalleled customer experience through an empowered workforce as we bridge communities and connect businesses. For this, we have been officially recognized and certified under the Management System ISO 9001:2015.