Technical Support Group Officer

Geanaux Systems Corp; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company based in Manila is seeking a Technical Support Group Officer to provide engineering and technical assistance to clients and internal teams. The ideal candidate should have 1–3 years of experience in a technical role and strong problem-solving skills. Responsibilities include troubleshooting issues, supporting project implementation, and managing documentation. Willingness to travel may be required.

Qualifications

• 1–3 years of experience in a technical support or engineering role.
• Strong problem-solving and analytical skills.
• Familiarity with engineering software and systems.

Responsibilities

• Provide engineering and technical assistance to clients and operations.
• Ensure timely resolution of technical issues.
• Support project implementation and manage documentation.

Skills

Problem-solving

Analytical skills

Communication skills

Knowledge of technical support procedures

Tools

Engineering software

Job description

The Technical Support Group Officer provides engineering and technical assistance to internal departments, clients, and field operations.

• The role ensures timely resolution of technical issues, supports project implementation, manages documentation, and facilitates the continuous improvement of engineering systems and services.
• In-charge of the programming, Testing and Commissioning aspect of the project cycle.
• In-charge of the training of the client for Project Turn-over.
• In-charge of coordinating with suppliers in terms of technical queries
• Conduct periodic site visits to assess technical performance and provide engineering support.
• Assist in troubleshooting and resolving technical issues in coordination with engineering and field teams.
• Support project teams in technical evaluations, system testing, and product implementation.

Qualifications:

• At least 1–3 years of experience in a technical support or engineering role
• Strong problem-solving and analytical skills
• Knowledge of technical support procedures and diagnostic tools
• Familiarity with engineering software and systems
• Excellent communication and documentation skills
• Ability to work independently and collaboratively in a team environment
• Willing to travel or be assigned to field locations, if required