Technical Support Engineer (Solar Category)

Enable PH; Mandaluyong; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

HMO

Quarterly merit-based incentives

Employee discount

Job summary

Enable PH in the Philippines is seeking a Technical Support Engineer to handle after-sales concerns and technical issues for PowerOcean products. The role involves product commissioning, field support, and collaboration with international partners to resolve issues efficiently.

The ideal candidate has a degree in Electrical Engineering, an active REE license, and 3–5 years in solar project management/installation, with strong knowledge of Solar PV systems, PEC, and safety practices.

Qualifications

• Bachelor's Degree in Electrical Engineering.
• Licensed Electrical Engineer (REE).
• At least 3 to 5 years of experience in solar project management and installation.
• Strong understanding of Solar PV systems and electrical components.
• Strong understanding of the Philippine Electrical Code (PEC).
• Strong knowledge of Solar, Grid AC/DC Connections, grounding, inverters, batteries and othersafety-related practices.
• Excellent communication and customer service skills.
• Willing to perform fieldwork when required.
• Must possess a valid driver's license and be able to drive.
• Willing to work Monday to Friday with a flexible schedule and render overtime when necessary.

Responsibilities

• Assist customers and installer partners in troubleshooting and repairing PowerOcean inverters and batteries.
• Provide after-sales support and product commissioning (startup) for PowerOcean systems.
• Report and coordinate with international partners regarding technical issues related to PowerOcean.
• Conduct training and guidance for newly partnered installers to ensure safe practices and proper installation of PowerOcean.
• Collaborate with cross-functional departments and external partners, distributors, clients, and suppliers for after-sales concerns.
• Utilize analytical tools to track and analyze common after-sales issues and installer partner performance.
• Assist in developing and optimizing processes related to customer interactions.
• Implement and improve customer feedback processes to gather valuable insights for continuous improvement.
• Conduct field visits to assist customers and installer partners as required.

Skills

Electrical engineering

Customer service

Field service

Troubleshooting

Communication

Driver's license

Fieldwork

Education

Bachelor's degree in Electrical Engineering

Licensed Electrical Engineer (REE)

Tools

Inverters

Batteries

Electrical components

Job description

JOBSUMMARY:TheTechnical Support Engineeris responsible forhandling after-sales concerns and technical issues related toPowerOceanproducts. This role provides after-sales support, product commissioning, and technicalassistanceto customers and installer partners, ensuring a seamless post-sales experience. The position also requires strong product knowledge, field support, and collaboration with internal and international partners to resolve technical concerns efficiently.

RESPONSIBILITIES

• Assist customers and installer partners introubleshootingandrepairingPowerOceaninverters andbatteries.

• Provide after-sales support and productcommissioning(startup) forPowerOceansystems.

• Report and coordinate with international partnersregardingtechnicalissuesrelatedtoPowerOcean.

• Conduct training and guidance for newly partnered installers to make sure that they will adhere to safe practices and proper handling and installation ofPowerOcean.

• Collaborate with cross-functionaldepartmentsandexternalpartners,distributors, clients, and suppliers for after-salesconcerns.

• Utilizeanalyticaltools to track andanalyzecommon after-salesissuesand installer partner after-sales performance.

• Assist indevelopingandoptimizingprocessesrelatedto customer interactions.

• Implementandimprovecustomer feedbackprocessestogathervaluableinsights forcontinuousimprovement.

• Conduct field visits toassistcustomers and installer partners asrequired.

QUALIFICATIONS

• Bachelor's Degree in Electrical Engineering.

• Licensed Electrical Engineer (REE).

• At least 3 to5 years of experiencein solar projectmanagementand installation.

• Strong understanding of Solar PV systems and electrical components.

• Strong understanding of the Philippine Electrical Code (PEC).

• Strong knowledge ofSolar, GridAC/DC Connections,grounding,inverters,batteriesand othersafetyrelatedpractices.

• Excellentcommunicationand customer service skills.

• Willing to perform fieldwork whenrequired.

• Mustpossessa valid driver's license and be able to drive.

• Willing to work Monday to Friday with a flexible schedule andrenderovertime when necessary.

Benefits

• Basic Pay:

• Government-mandated contributions

• Sick Leaves and Vacation Leaves upon hiring

Perks

• HMO

• Quarterlymerit-based incentives

• Employee discount