After Sales Support Engineer (Solar Category)

Enable PH; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO

Quarterly incentives

Employee discount

Job summary

Enable PH is seeking an After Sales Support Engineer to handle after-sales concerns and provide technical assistance for PowerOcean products. You will assist customers and installers with troubleshooting, commissioning, and field support, while coordinating with international partners to resolve issues efficiently.

The role requires a Bachelor’s in Electrical Engineering, an REE license, and 3–5 years in solar project management and installation.

Qualifications

• Bachelor's degree in Electrical Engineering.
• Licensed Electrical Engineer (REE).
• 3–5 years of solar project management and installation experience.
• Strong knowledge of Solar PV systems and electrical components.
• Familiarity with the Philippine Electrical Code (PEC).
• Good communication and customer service skills.
• Willingness to perform fieldwork and travel as needed.
• Valid driver's license and ability to drive.

Responsibilities

• Assist customers and installer partners in troubleshooting and repairing PowerOcean inverters and batteries.
• Provide after-sales support and product commissioning (startup) for PowerOcean systems.
• Report and coordinate with international partners regarding technical issues.
• Conduct training for newly partnered installers on safe practices and installation.
• Collaborate with cross-functional teams and external partners on after-sales concerns.
• Use analytical tools to track after-sales issues and installer performance.
• Contribute to developing and optimizing customer interaction processes.
• Implement customer feedback processes for continuous improvement.
• Conduct field visits to assist customers and partners as required.

Skills

Communication skills

Customer service

Fieldwork

Driver's license

Overtime willingness

Education

Bachelor's Degree in Electrical Engineering

Licensed Electrical Engineer (REE)

Tools

PowerOcean

Job description

JOB SUMMARY

The After Sales Support Engineer is responsible for handling after-sales concerns and technical issues related to PowerOcean products. This role provides after-sales support, product commissioning, and technical assistance to customers and installer partners, ensuring a seamless post-sales experience. The position also requires strong product knowledge, field support, and collaboration with internal and international partners to resolve technical concerns efficiently.

RESPONSIBILITIES

• Assist customers and installer partners in troubleshooting and repairing PowerOcean inverters and batteries.
• Provide after-sales support and product commissioning (startup) for PowerOcean systems.
• Report and coordinate with international partners regarding technical issues related to PowerOcean.
• Conduct training and guidance for newly partnered installers to make sure that they will adhere to safe practices and proper handling and installation of PowerOcean.
• Collaborate with cross-functional departments and external partners, distributors, clients, and suppliers for after-sales concerns.
• Utilize analytical tools to track and analyze common after-sales issues and installer partner after-sales performance.
• Assist in developing and optimizing processes related to customer interactions.
• Implement and improve customer feedback processes to gather valuable insights for continuous improvement.
• Conduct field visits to assist customers and installer partners as required.

QUALIFICATIONS

• Bachelor's Degree in Electrical Engineering.
• Licensed Electrical Engineer (REE).
• At least 3 to 5 years of experience in solar project management and installation.
• Strong understanding of Solar PV systems and electrical components.
• Strong understanding of the Philippine Electrical Code (PEC).
• Strong knowledge of Solar, Grid AC/DC Connections, grounding, inverters, batteries and other safety related practices.
• Excellent communication and customer service skills.
• Willing to perform fieldwork when required.
• Must possess a valid driver's license and be able to drive.
• Willing to work Monday to Friday with a flexible schedule and render overtime when necessary.

BENEFITS

• Basic Pay:
• Government-mandated contributions
• Sick Leaves and Vacation Leaves upon hiring

PERKS

• HMO
• Quarterly merit-based incentives
• Employee discount