Technical Support Engineer Job in Mumbai at Wehire Talent Solutions

CollegeSearch; Hinoba-an; On-site; PHP 268,000 - 446,000; Full time

Job summary

CollegeSearch is seeking a dedicated IT helpdesk professional in the Philippines to provide technical support via phone, email, or chat. You will troubleshoot hardware, software, network, and system issues, install and configure software, and use scripting for basic automation.

You will document issues, create tickets, and escalate complex cases to senior teams as appropriate. The role involves monitoring system performance and supporting testing efforts, while ensuring users are guided through

Qualifications

• Experience in IT helpdesk or user support is preferred.
• Ability to diagnose hardware, software, network, and system issues.
• Familiarity with basic scripting for troubleshooting and automation.

Responsibilities

• Provide technical support to customers/users via phone, email, or chat.
• Troubleshoot hardware, software, network, and system issues.
• Diagnose problems and propose effective solutions.
• Install, configure, and maintain software and computer systems.
• Use Python/Java/C++/JavaScript for basic troubleshooting and automation.
• Create and update support tickets; maintain issue records.
• Escalate complex issues to senior teams as needed.
• Monitor system performance and assist with testing.
• Follow up with users to ensure issue resolution.
• Maintain technical documentation and knowledge-base articles.

Skills

Technical support

Troubleshooting

Customer communication

Documentation

Scripting basics

Tools

Python

Java

C++

JavaScript

Job description

Key responsibilities:

• 1. Provide technical support to customers/users through phone, email, or chat.
• 2. Troubleshoot hardware, software, network, and system-related issues.
• 3. Diagnose technical problems and provide appropriate solutions.
• 4. Install, configure, and maintain software and computer systems.
• 5. Use programming/scripting languages such as Python, Java, C++, or JavaScript for basic troubleshooting and automation.
• 6. Write and modify basic scripts to identify and resolve technical issues.
• 7. Guide users through troubleshooting steps.
• 8. Create and update support tickets and maintain issue records.
• 9. Escalate complex technical issues to senior teams when required.
• 10. Monitor system performance and assist with software/application testing.
• 11. Follow up with users to ensure issues are resolved.
• 12. Maintain technical documentation and knowledge-base articles.