Technical Support Engineer

NEPSE Trading; Philippines; Remote; PHP 670.000 - 1.004.000; Vollzeit

Zusammenfassung

Full Scale in the Philippines is seeking a Technical Support Engineer for a remote position. You will provide high-quality technical support to customers using our payment processing platform, resolving issues and documenting findings.

Collaborate with Engineering, Product and Operations to ensure smooth resolution, meet SLAs, and contribute to a growing knowledge base. Strong communication and troubleshooting skills are essential.

Qualifikationen

• Strong interpersonal and proactive attitude.
• Excellent written and verbal communication.
• Experience with HTML, CSS, and JavaScript.
• Ability to handle high-volume support and meet SLAs.

Aufgaben

• Provide high-quality technical support for the payment processing platform.
• Troubleshoot payment transactions, refunds, chargebacks, and billing discrepancies.
• Document findings and maintain records in the ticketing system.
• Escalate complex issues to engineering and product teams with documentation.
• Collaborate with Engineering, Product, and Operations for resolution.
• Contribute to knowledge base and customer-facing documentation.
• Meet or exceed defined SLAs and improve support processes.
• Mentor new team members on troubleshooting and product knowledge.

Kenntnisse

Interpersonal skills

Written communication

Verbal communication

Time management

Self-motivation

Customer-centric mindset

Ausbildung

Degree in relevant technologies (Preferred)

Tools

HTML

CSS

JavaScript

Jobbeschreibung

# Technical Support EngineerFull ScalePhilippinesContractRemoteApply by Dec 28, 2026## About the roleThis is a remote position. Join one of the Philippines’ fastest-growing tech companies. Open to Philippine-based candidates only.About Us: Full Scale is a fully remote-first company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable. About the Role: The Technical Support Engineer is responsible for providing high-quality technical support and customer service for a payment processing platform, ensuring smooth and reliable transaction experiences for customers and merchants.The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to work in a fast-paced, high-volume support environment.### ResponsibilitiesProvide exceptional technical support and service directly to customers using the payment processing platform. Investigate, troubleshoot, and resolve customer issues related to payment transactions, failures, refunds, chargebacks, and billing discrepancies, ensuring clear and thorough documentation of all findings. Maintain detailed internal records of all customer interactions, cases, and resolutions using ticketing software.Build and maintain strong working relationships with both customers and internal stakeholders to ensure effective issue resolution and customer satisfaction. Escalate unresolved or complex payment-related issues to appropriate internal teams with complete and well-structured technical documentation. Identify recurring payment system issues and escalate trends to product and engineering teams to support long-term fixes and system improvements.Collaborate closely with internal departments such as Engineering, Product, and Operations to ensure seamless customer support and issue resolution. Demonstrate deep knowledge of the payment processing platform, including transaction flows, APIs, and system behavior. Act as a subject matter expert in payment support, contributing to internal knowledge base articles, troubleshooting guides, and customer-facing documentation.Consistently meet or exceed defined service level agreements (SLAs), including response and resolution time targets. Identify and implement opportunities to improve support efficiency, workflow optimization, and overall customer experience. Mentor and support new team members by providing guidance on payment troubleshooting, support processes, and product knowledge### Requirements* Strong interpersonal skills and a proactive, self-starting attitude* Excellent written and verbal communication abilities* Experience with technical skills including HTML, CSS, and JavaScript* Customer-centric approach with a focus on anticipating needs and concerns* Effective time management and prioritization of tasks and deadlines* Commitment to continuous improvement through training and personal development* Degree in relevant technologies (Preferred) or comparable experience Ability to thrive in ambiguous situations### BenefitsWhy Join Us Fully remote – work from anywhere in the Philippines Collaborative, high-performing engineering and support culture Benefits provided from Day 1, including health and statutory coverage Originally posted on Himalayas## Required skillsTechnical Support EngineerTechnical Support SpecialistPayments Support SpecialistCustomer Support EngineerService Desk AnalystSupport EngineerService Support EngineerProduct Support EngineerTechnical Customer Service EngineerjavascriptEmployment type: ContractLocation: PhilippinesRemote: RemoteSalary: Salary not disclosedPosted on: Oct 30, 2026Apply by: Dec 28, 2026Source: Himalayas