Technical Support Engineer

TaskUs; Las Piñas; On-site; PHP 201,000 - 357,000; Full time

Job summary

TaskUs is seeking a Technical Support Engineer - L1 for our Las Piñas site to deliver front-line support across chats, calls, and tickets. You will diagnose Linux/Windows/macOS issues, virtualization problems, and basic network faults to keep customer environments stable and secure.

The role requires hands-on command line work, log analysis, and strong communication. It offers a site-based full-time schedule with a graveyard shift rotation and a people-first culture at TaskUs.

Qualifications

• Experience with Linux, Windows, and macOS troubleshooting.
• Experience with BIOS/UEFI and system boot diagnostics.
• Hands-on command line experience and log analysis.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-line technical support to customers via chats, phones, and tickets.
• Troubleshoot OS, virtualization, and hardware issues to restore services.
• Perform basic network troubleshooting and log analysis.
• Document issues and resolutions for future reference.

Skills

Linux/UNIX OS knowledge

Windows OS

macOS

VMware

Hyper-V

BIOS/UEFI troubleshooting

Linux command line

Log analysis

AD & Group Policy

NTFS/FAT/ext4 permissions

Network fundamentals

MS Exchange/SQL/Oracle basics

Education

Bachelor's Degree in IT/CS/Engineering

Tools

VMware

Hyper-V

PowerShell

Job description

**Technical Support Engineer - L1** **About TaskUs:** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs *People First* culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. **What We Offer:** TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a *People First* culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports *People First* by applying today! What can you expect in a **Technical Support Engineer - L1** role with TaskUs: **Key Responsibilities:** As a **Technical Support Engineer – L1,** you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. **Required Qualifications:*** Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V.* Experience with BIOS/UEFI troubleshooting and system boot diagnostics.* Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.* Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).* Windows server and workstation hardware troubleshooting.* Windows Server Core management & Administration skills (roles and features, disk management).* Active Directory permissions (ACLs) & Group Policy.* Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.* Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies* Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.* Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).* Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.* Excellent written and verbal communication skills.**Preferred Qualifications:** *Industry-accepted certifications or equivalent work experience in one or more of the following areas:** CompTIA A+* CompTIA Network+* CompTIA Server+* CompTIA Security+* Microsoft Certified Azure Administrator* Red Hat Linux* VMware VCP* AWS Certified Solutions Architect **Education / Certifications:*** Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course **Work Location / Work Schedule / Travel:*** Site: TaskUs - Las Pinas | Hiraya* Setup: Full-time Onsite* Schedule: Graveyard Shift (Rotational as needed) **How We Partner To Protect You:** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. **DEI:** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.* We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.****DEI:**** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*We invite you to explore all TaskUs career opportunities and apply through the provided URL **https://www.taskus.com/careers/.**Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.