Healthcare CSR: Fresh Grads Welcome | Up to 30K

HRTX; Philippines; Vor Ort; PHP 305.000 - 365.000; Vollzeit

Zusammenfassung

HRTX is seeking fresh graduates for CSR Healthcare roles in the Philippines, handling inquiries about health benefits, claims, and authorizations. You will guide callers through payer portals, provide billing information, and resolve service-related concerns while maintaining HIPAA-compliant documentation.

The role emphasizes strong communication skills and basic knowledge of healthcare processes, with opportunities for growth in a customer-focused environment. Salary up to PHP 30,000 monthly.

Qualifikationen

• Strong verbal and written communication skills.
• Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage.

Aufgaben

• Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations.
• Provide accurate information related to insurance coverage, billing, and payment status.
• Assist callers in navigating payer portals and resolving service-related concerns.
• Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA).
• Escalate complex issues to the appropriate departments as needed.
• Meet performance metrics including call quality, resolution time, and customer satisfaction.

Kenntnisse

Communication skills

Ausbildung

Bachelor's degree

2nd year college with 1 year BPO experience

Jobbeschreibung

HRTX is seeking fresh graduates for CSR Healthcare roles in the Philippines, handling inquiries about health benefits, claims, and authorizations. You will guide callers through payer portals, provide billing information, and resolve service-related concerns while maintaining HIPAA-compliant documentation.

The role emphasizes strong communication skills and basic knowledge of healthcare processes, with opportunities for growth in a customer-focused environment. Salary up to PHP 30,000 monthly.