Technical Support Advocate I — Customer-Focused, Dynamic Role

boldr; Philippines; Remote; PHP 1,524,000 - 2,667,000; Full time

Job summary

Boldr is seeking a Technical Support Advocate to provide hands-on troubleshooting, feature explanations, and best-practice guidance for our products. The role centers on delivering exceptional client satisfaction to customers, partners, and colleagues in a fast-paced environment.

Ideal candidates will have 2+ years of technical support experience, strong English proficiency, and the ability to work US business hours.

Qualifications

• 2 years of technical support experience (email/chat)
• Intermediate knowledge of how web-based and mobile apps work
• Native or near-native English writing and speaking
• Ability to work under pressure in a fast-paced environment
• Metrics-driven with high-volume customer interactions
• Proactive, self-directed with minimal supervision
• Strong communication and troubleshooting skills

Responsibilities

• Install, modify, and repair computer hardware and software
• Resolve tickets from staff and troubleshoot issues to maintain productivity
• Consult with users to assess hardware and software needs
• Train users on new software via tutorials and manuals
• Document updates and maintain system capability
• Support team mates to ensure program success

Skills

English fluency

Technical support

Customer service

Analytical thinking

Team player

Problem solving

US hours

Job description

Boldr is seeking a Technical Support Advocate to provide hands-on troubleshooting, feature explanations, and best-practice guidance for our products. The role centers on delivering exceptional client satisfaction to customers, partners, and colleagues in a fast-paced environment.

Ideal candidates will have 2+ years of technical support experience, strong English proficiency, and the ability to work US business hours.