Remote Senior Technical Support Advocate

Boldr; Philippines; Remote; PHP 1,134,000 - 1,890,000; Full time

Job summary

Boldr is seeking a Senior Technical Support Advocate in a remote capacity from the Philippines. You will provide hands-on technical troubleshooting and best-practice guidance for customers, partners, and colleagues in a fast-paced environment.

You’ll respond to inquiries, diagnose issues, and escalate when needed to ensure high client satisfaction. The role emphasizes deep product knowledge, strong communication, and the ability to deliver clear, written explanations of technical solutions to

Qualifications

• Proven experience providing email and chat support in a technical context.
• Strong understanding of SaaS products and customer experience.
• Able to diagnose and explain technical issues to non-technical users.

Responsibilities

• Provide technical support to customers via phone, email and chat, with emphasis on email-based support.
• Respond to inquiries and alerts timely and professionally per SLAs.
• Diagnose, address and resolve technical issues efficiently and accurately.
• Escalate complex issues to higher-level support when needed.
• Stay updated with evolving technologies and processes.
• Participate in training to enhance technical skills.

Skills

English proficiency

Email & chat support

Technical troubleshooting

REST APIs

SaaS knowledge

Analytical thinking

Customer experience

Remote collaboration

Chrome DevTools

Conflict resolution

Tools

Datadog

SQL

Job description

Boldr is seeking a Senior Technical Support Advocate in a remote capacity from the Philippines. You will provide hands-on technical troubleshooting and best-practice guidance for customers, partners, and colleagues in a fast-paced environment.

You’ll respond to inquiries, diagnose issues, and escalate when needed to ensure high client satisfaction. The role emphasizes deep product knowledge, strong communication, and the ability to deliver clear, written explanations of technical solutions to